Anna Coles, Mba Email & Phone Number

San Francisco

Buyer and Listing Specialist with a passion for details, strategy and living your best life through homeownership!

San Francisco, California, United States

San Francisco Bay Area

Homebuyer matchmaker and lover of all things real estate. I excel in finding best-fit homes, and being a reliable, responsive and astute client advocate.

San Francisco Bay Area

Specialties: Residential Real Estate in San Francisco | 1st-time Homebuyers, InvestorsMy first exposure to Redfin was as a client buying in San Francisco. The experience was so meaningful that when I transitioned from the tech industry into real estate, I knew I wanted to work here. Buying is more than just statistics, it is about envisioning how your life may unfold in the home. I enjoy sharing my experience and professional insights with clients so they are able to make well-informed decisions with confidence.

San Francisco, Ca

Early-phase startup OTA (Online Travel Agency) offering flights and hotels.Established customer experience program that included robust standard operating procedures and tool development involving a myriad of responsibilities:-Designed and developed SOPs for 10 service programs-Launched and trained offshore vendors-Training SME for 300+ hours of agent training materials-Product-managed 3 agent tools - Post-booking, CRM, and IVR (telephony) - through proactive strategies and detailed prioritization with Agile Engineering teams-Acted as go-to resource within department

San Francisco, Ca

Leading OTA offering flights, hotels, cars, cruises and destination services.Optimized telesales program through a blend of sales, analytics and project management activities: -Day-to-day offshore vendor management to improve sales conversion-Pilot campaign development and implementation to increase sales and reduce costs-Training development as SME; resulting in improved agent knowledge and customer phone experiences

San Francisco Bay Area

A leading SaaS provider of HR, Customer Service, and Finance Solutions.Created and executed online and print marketing campaigns to generate and nurture business leads. Oversaw event sponsorship and public relations. Developed strategies for branding and customer marketing. Managed corporate communications via Sharepoint.Analytics & Strategy: Researched and analyzed business market entry for four industry segments: Customer Service, Human Capital Management (HCM), Customer Relationship Management (CRM), and Finance. Developed and delivered 50+ webinar presentations to business prospects, educating them on trends in customer service, CRM, business intelligence (BI), HCM, and Business Process Management (BPM). Analyzed and replied to 35+ RFPs, collaborating with sales team to determine best-fit opportunities for clients. Participated in frequent customer service outreach through post-sales surveys and product support. Selected and executed 20+ corporate event sponsorships. Managed budget for sponsorships and made ROI presentations to executive management team. Leadership & Decision-Making: Collaborated cross-functionally with Sales, R&D, Finance, and Customer Service departments on companywide initiatives. Designed and implemented Neocase Partner Program to capitalize on indirect software sales. Co-developed business plans, maintained relationships with partner employees, and executed on co-marketing campaigns. Cultivated relationships with client CFOs and CTOs to facilitate cross-selling opportunities and develop customer reference program.

Kraków, Poland

Network Management SoftwareCo-designed market segmentation program based on geography, industry, and job function. Assisted Marketing Department with lead generation, relationship management, and PR campaigns leading to 20% growth in readership. Built relationships with clients through design and implementation of Customer Reference Program. Interfaced with R&D to maximize functionality for two minor upgrades and one major upgrade. Consulted with technical writers to enrich content of white papers and other product resources. Performed French translations and assisted in American market localization (website & collateral).

Master’S Degree, Mib

3.85 Magna cum laude

Bachelor Of Science, International Business & French

Activities and Societies: Aiesec, Assc. Students Inc. (ASI)

Master’S Degree, Mba

Activities and Societies: Beta Gamma Sigma, Women in Business member3.85 Magna cum laude

Bachelor Of Science (Bs), International Business