Bruno Alcantara 🏳️‍🌈 Email & Phone Number

Berlin, Germany

Product Manager for Customer Services- Lead the development and implementation of internal products and tools to enhance customer service operations and streamline processes.- Collaborate closely with stakeholders across departments to gather requirements, prioritise features, and define product roadmaps.- Define and track key performance indicators (KPIs) to measure the success and impact of implemented solutions, iterating based on feedback and data insights.- Act as a liaison between technical and non-technical teams, facilitating communication and collaboration to achieve project goals.

Berlin, Germany

Dedicated to elevating customer service through digital innovations while empowering individuals to actively contribute to the circular economy.

São Paulo, Brazil

Veeet improves supply acquisitions in the Brazilian animal health industry- Closed Deal with Major Brazilian Investment fund for Agro Industrial supplies- Mapped and digitized the commercial process, providing key insights to sellers via data structuring and profile analysis, boosting cross-selling- Ensured customer success via tackling untapped pain points- Managed backlog development, created user stories, implemented UX research with users and prototyped solutions, from conception to release and improvements- Managed Strategic Planning, Marketing, Financial and HR management in a lean startup team- Key Learning: There is high potential for pushing sustainable product at all stages of the Agroindustrial supply chain

Brazil

- Business Intelligence (BI) projects- Implemented a CRM platform for a Real Estate business, leading to 10% higher sales in 3 months and an improved experience for the sales team and the final customer- Developed a business tool using Google Spreadsheets for small companies in the food industry. Reduction of 80% of time spent in manual tasks for 2 businesses

Montreal, Quebec, Canada

- French Language Studies- Cultural exchange

São Paulo, São Paulo, Brazil

Foreign Exchange Product Marketing B2B- Designed marketing strategy for sales force and consulting teams, based on market and internal data- Implemented digital projects for customer satisfaction and lead generation, as well as operational risk reduction and compliance, reaching a 60% reduction of clients on irregular status- Approved 10 new digital marketing campaigns based on business impact and ROI

São Paulo Area, Brazil

CRM for Credit Cards B2C- Implemented multi channel campaigns, reaching over 10 million customers. Utilized SAS/SQL to identify target audiences based on social and economic indicators. - Developed Kaizen and Kanban applications for better monitoring of ongoing production and efficiency across teams (15+ people)

São Paulo Area, Brazil

Financial Results Reporting and Analysis- Produced and developed management reports for the Administrative Board and Executive Board based on accounting and business results databases using SQL and Microsoft Excel- Analysed and developed key indicators for business follow-up- Automated financial database analytics using SQL and Microsoft Excel

Ribeirão Preto Area, Brazil

- Communication planning: defining target audiences and scheduling email marketing campaigns;- CRM Data Analysis: data entry, data consistency analysis and selection;- Events: organizing and hosting academic events and workshops.

Ribeirão Preto Area, Brazil

Student Organization- Internal and external conferences organizing committee;- Assistance to incoming exchange students.

Ribeirão Preto Area, Brazil

Junior Enterprise- Budget control;- Cash flow;- Legal and regulatory matters.

Winter Course, International Marketing

International Marketing Project and Fundamentals - Jan/17

Master'S Degree, Marketing

Bachelor'S Degree, International Economics And Management Control

School of Economics, Business and Accounting of Ribeirao Preto

Certificate, Digital Marketing, 70Hs

Google Analytics, SEO, Sponspred Links, Social Media, Content Marketing and e-mail Marketing

Professional Certificate - Module I, Sommelierie

Fundamentals of Wine - solid theoretical basis on the most different aspects of wine: tasting, viticulture, wine making, wineries.

Curso De Extensão, Comunicação Empresarial