I lead a diverse department at the heart of business improvement, product development and service management within this prominent consumer insight organisation. Leading two separate teams - Project & Programme Management and Service Relationship Management - I am responsible for the strategic development of project and programme delivery within Kantar Worldpanel UK, delivering business transformation through our project portfolio. Alongside this I lead the wider development of internal service between the Operations and Client Service divisions, embedding change and supporting issue management throughout the organisation. Major deliverables include:- Google Media Research PanelEstablished a 3,500 home research panel across UK to provide insight into total media consumption. Project included system development, database set-up, panel recruitment, installation of monitoring equipment, supplier management, contract negotiation & client reporting. - Project & Relationship Management FrameworkPersonally established a focused project delivery framework within the organisation, introducing a senior decision making body, responsible for project prioritisation, risk & issue management and resource allocation across all business change initiatives.Likewise, I created and launched the Service Relationship Management team to enhance the agility of the Operations division in response to client needs and issues. - FMCG Panel – Data re-alignment (UK & IRE) A substantial data quality project to avoid a critical business risk. Major re-work of 5 years of data to new reporting periods. Change affecting entire dataset and all clients. Required explicit control and coordination, data quality management and a comprehensive client engagement plan.

A senior project management role, leading a team of project managers to deliver high profile business change projects both internally and for clients. Major projects included:- Promoflag I & II – Major service enhancement projects, developing and implementing of an enhanced software algorithm and production process around promotional mechanisms and data capture in the UK grocery market.

Career sabbatical to fulfil a personal ambition of global travel. During this period I was able to visit many of the worlds great cultural and historical treasures, and witness some breathtaking natural phenomena. My global experiences throughout this sabbatical helped to introduce me to many cultures, experiences, customs and also some significant challenges, that I count amongst my greatest experiences.

Client project management responsibility on a variety of major BT accounts. Accountable for end-to-end delivery on high profile programmes drawing heavily on competencies in project planning, coordination & delivery; stakeholder engagement & reporting; and supplier managementMy primary client during this period was Visa (Europe), a top 50 BTGS account, delivering network and technology installation projects to their global member organisations; within agreed customer timescales, quality and to an annual project budget of c.£3m. Other clients included Carillion Group and Saint-Gobain Group, delivering substantial elements of their managed network service portfolio.

Joined BTGS on their graduate program, leading a variety of business improvement projects to reduce cost and increase efficiencies, alongside annual secondments to support the demand planning and budgeting process across the global product & systems portfolio.Highlights included:- Identification of a £50m+ cost opportunity from the BTGS legacy network & system infrastructure, enabling a strategic project for closure of the BTGS Frame/ATM product.- Facilitation and management of business cases, budget allocation processes, and governance for the annual investment process. A high profile role, engaging senior stakeholders across the business to prioritise all product and system development across BTGS. - Development and introduction of a BT-wide tool to support the budget and demand planning process; leading requirements capture across the business into an agile development team, user testing, end user training, and project communications.

A key member a dynamic marketing department in this industry leading publisher. Responsible for event management and planning of their busy summer careers fair schedule. Including logistics, resource coordination, procurement and supplier management. As a significant attraction at graduate careers events the Graduate Prospects stand drew thousands of visitors over the careers fair season. As such a high degree of project control and delivery was required to create a consistent professional service at each event.