Compensation du handicap par les nouvelles technologies et accessibilité numérique.Mise en place de l'outil AGEVAL de pilotage de la qualité (gestion de plan d'actions, gestion des événements indésirables, DUERP...)Evolution du système d'information et du dossier de l'usager.

My responsibilities include the management of the client relationship. Management of services performed by external and internal (on-site or remote) teams (supplier or customer), definition/implementation/presentation of activity reports.In addition, in some cases, running a team with HR management (realization of annual interviews).

• Delivery manager pour several customers (Groupe Go Sport, Hager, Notys)• 2012 > 2014 : Project leader for Système U - Centrale Régionale Est > Support for the deployment of the new back-office tool for retail stores > Evolution of the technical supports for the stores > Main contact (responsible of the work processes) for the back-office replacement > Switch of the mail system of the stores to Google Apps for work• Carrefour – Repository Taskforce - Reduce the impacts in the retail stores of errors and lacks of the item repository

• Leadership and management of projects - animation of client teams• CARLA networks for schools and learning - technical call center put in place by Region Alsace to homogenize IT management in the high schools under its jurisdiction

• Management of outsources SAP systems for international customers (Rhodia, Georgia Pacific, HSBC France)• Coordination of support groups• Direction and project management