Cesar Alvarez Email and Phone Number
Passionate about challenges, competition, learning and helping others in my journey. I’m customer service oriented and I’m focused in discovering areas of improvement. I consider myself proactive and highly skilled at problem solving.I have experience in managing big teams (+100 employees), quality process implementation, continuous improvement, project management, KPIs & SLA definition to help achieve targets. I was recognized as the best International Customer Solutions Manager also as the Operations Manager of the year by ttec and our client.At Hewlett Packard Enterprise, I develop superior digital experiences for all partners in the America’s region, by managing a global site that provides content in several languages, digital communications management, and partner education processes, all this to enable knowledge to help HPE partners improve their business.If you’re interested about my journey and other ways for me to help, please don’t hesitate to send me a message.
-
Portal Standards, Governance, Support Lead And PmoHewlett Packard EnterpriseGuadalajara, Jal., Mx -
Portal Standards, Governance, Support Lead & PmoHewlett Packard Enterprise Nov 2022 - PresentGuadalajara, Jalisco, Mexico
-
Na/Lar Digital Experience & Communications LeadHewlett Packard Enterprise Jun 2021 - Nov 2022Tlaquepaque, Jalisco, México
-
Aom Ams Dec Internal LeadHewlett Packard Enterprise Jan 2020 - Jun 2021Tlaquepaque Area, Mexico
-
Stakeholder ManagementHewlett Parckard Enterprise Apr 2019 - Jan 2020Tlaquepaque Area, MexicoStakeholder Management in the Digital Experience & Communications department with the objective of maintain and enhance a Portal that supports the channel distribution for the HPE products. Coordinator of the training framework experience and Portal contact management.
-
Project ManagerTeletech Jan 2017 - Oct 2018Guadalajara, MexicoResponsible of the "Pay in Advanced Spanish and Postpaid English" Lines of business with KPIs in Customer Satisfaction/Resolution on a timely manner, an operation with +/- 500 agents. Synergy with other departments (Business Support, IT, Original Equipment manufacturers, HR, Payroll, Facilities, WFM...) was crucial to maintain the operation going while building rapport and engagement with the front-line and the leadership team. Strong relationship with stakeholders to negotiate KPIs and strategies as per the business needs. -
Customer Solutions ManagerTeletech Jan 2016 - Jan 2017Tlaquepaque Area, MexicoSubject Matter Expert on the product, policies and solutions for TMobileResponsible for providing support to the frontline with high complex problems and issues outside policies. Liaison with Business Support to report high impact issues and follow up on resolution with operations. POC of the T-Voice agents to drive engagement and excitement on the TMobile Brand
-
Team LeadTeletech Feb 2011 - Dec 2015Tlaquepaque Area, Mexico● Responsible for key performance Indicators of a team of 15-18 agents● Quality Control with a Customer care approach● Action plan development to achieve goals established by the client● Agent development by behaviors identification, coaching and follow up● Ability to lead and partner successfully with staff and chain of command● Ability to work with difficult people in a open, honest and empathetic manner to lead them towards a goal.
-
Administrative AssistantSecretaria De Economia Apr 2010 - Nov 2010Guadalajara Area, Mexico● Project Evaluation of Fondo PyME, Capital Semilla and Proyectos Productivos.● Scholarship Management of the Harvard Manage Mentor Plus Program● Financial Program Advisor● Participation on Semana Regional PyME Occidente y en la Semana Regional Jalisco Emprende and Cruzada por los Negocios Jalisco 2010: Fortaleciendo las habilidades empresariales de los jaliscienses
Cesar Alvarez Skills
Cesar Alvarez Education Details
-
Marketing
Frequently Asked Questions about Cesar Alvarez
What company does Cesar Alvarez work for?
Cesar Alvarez works for Hewlett Packard Enterprise
What is Cesar Alvarez's role at the current company?
Cesar Alvarez's current role is Portal Standards, Governance, Support Lead and PMO.
What schools did Cesar Alvarez attend?
Cesar Alvarez attended Universidad De Guadalajara.
What are some of Cesar Alvarez's interests?
Cesar Alvarez has interest in Fotografia, Gadgets.
What skills is Cesar Alvarez known for?
Cesar Alvarez has skills like Action Plan Development, Microsoft Excel, Photoshop, Outlook, Quality Assurance, Team Management, Solution Focused.
Who are Cesar Alvarez's colleagues?
Cesar Alvarez's colleagues are Derrick Atkins, Beth Smith, Soulaf Fifa, Peter Sheldom, Susana Anchuvidart, Scott Russmann, Dena Asenova.
Not the Cesar Alvarez you were looking for?
-
César Álvarez
Mexico City, Mexico -
Cesar Alvarez
Senior Regulatory Compliance Engineer | Product Safety Certification | Product Environmental Compliance (Rohs, Reach, Ca Prop.65) | Material Content Analyst And Declaration Management (Ipc-1752, Fmd, Imds).Tijuana, Bcn1crydom.com -
Cesar Alvarez
Faja De Oro, Mex -
Cesar Alvarez
Head Of Customer Service And Operational Support SupervisorLa Magdalena Contreras, Cmx
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial