Alda Sessions Email & Phone Number

Oakland, California, United States

San Francisco Bay Area

• Lead role on major project to bring an org from an acquisition into compliance with Salesforce best practices and standards. Reviewed org to identify areas of non-compliance, Included implementing the "least privileged access" data policy, reworking the existing profiles and roles, and updating sharing rules. • Deployment activities and on call rotation for new feature and top priority issues. • Was the primary owner and administrator for Black tab and Government Black tab, which is the back end system used by Salesforce to administer customer orgs. Responsible for all advanced changes needed to this system. Was the sole employee responsible for the government pods.kept the pods in compliance with government regulations regarding the storage and administration of sensitive data. Worked with various teams to conducted weekly audits to ensure all pods are in compliance.• Created and tracked program plans for mini projects using Smartsheet. Led program/project implementation through full product lifecycle from development to go live . Coordinated and facilitated meetings with stakeholders, partners, and cross functional team to communicate and share updates on timeline and progress.• Trained, compiled and created documents using Google Doc / Sheet / Quip to instruct and direct new admins andteams.Conducted trainings and provided guidances of responsibilities to new teams. • Developed and maintained reports, dashboards, and processes to continuously monitor data quality of our teams case load using new analytics feature in Salesforce Lightning • Work directly with business users and scrum teams and stakeholders to gather business requirements, to understand the tools available to them in Salesforce and implement the best possible solution that meets their business needs. On board, train and oversee new contractors. Manage and schedule group and 1 on 1 meetings with contractors regarding new and correct action items. Track contractor progress via reports

San Francisco Bay Area

• Lead role on major project to bring an org from an acquisition into compliance with Salesforce best practices and standards. Reviewed org to identify areas of non-compliance, including the improper use of administrator accounts by non-administrators. Included implementing the "least privileged access" data policy, reworking the existing profiles and roles, and updating sharing rules. Successfully brought the org into compliance within 9 months. • Deployment activities and on call rotation for new feature and top priority issues. • Was the primary owner and administrator for Black tab and Government Black tab, which is the back end system used by Salesforce to administer customer orgs. Responsible for all advanced changes needed to this system. Was the sole employee responsible for the government pods. Required in depth knowledge of best practices and exceptional judgment to keep the pods in compliance with government regulations regarding the storage and administration of sensitive data. Worked with various teams to conducted weekly audits to ensure all pods are in compliance. • Developed and maintained reports, dashboards, and processes to continuously monitor data quality of our teams case load using new analytics feature in Salesforce Lightning • Work directly with business users and scrum teams to understand the tools available to them in Salesforce and implement the best possible solution that meets their business needs • Promoted from Junior IT Application Support Analyst to Associate Analyst, IT Cloud Application Services Dec 2012. Promoted from Associate Analyst, IT Cloud Application Services to Analyst, IT Cloud Application Services Nov 2014Certified Salesforce Administrator

San Francisco Bay Area

Work as part of support team to administer Salesforce.com's own internal instance of the Salesforce service Support over 11k+ active users in over 30 org, helping with both simple and complex issues that arise in their use of the application. Work as part of a team in a fast paced environment, supporting one of the most innovative software as a service companies. Help users with widely varying technical skill levels to understand the tools available to them, and work with them to implement the best possible solution that meets their business needsDesigned and implemented custom object and related workflows for recognizing excellent in IT department, replacing a labor intensive processCertified Salesforce.com Administrator

San Francisco Bay Area

• Work as part of support team to administer Salesforce's own internal instance of the Salesforce service. Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions for over 8,000 active users • Designed and implemented custom object and related workflows for recognizing excellence in IT department, replacing a manually intensive process • Compiled and maintained a go to Approval Matrix with specific information on our team’s approval process to guide current and new team members. Worked directly with business partners and maintained relationships to keep approval information up to date • Coordinated and facilitated weekly team meetings with team members in 3 different time zones • Recorded weekly meeting minutes and compiled them for future organizational reference • Send out daily/weekly communications to team and partners regarding updates and changes to our org • Offered Contract position after my internship in Feb 2011 • Converted to a Full Time Employee (FTE) June 2011Salesforce.com Certified Administrator