• Provided comprehensive administrative support. Assisted the Operations Manager with day-to-day tasks, ensuring smooth business operations.• Planned and coordinated administrative procedures. Developed and implemented effective administrative processes to optimize record-keeping and streamline workflows.• Prepared and monitored quotations and invoices. Managed preparing and tracking quotations and invoices, ensuring accuracy and timely delivery to clients.• Handled communications. Managed incoming and outgoing communications via emails, phone calls, and in-person inquiries, providing excellent customer service.• Managed document-related tasks. Efficiently handled filing, typing, copying, and scanning documents, ensuring proper documentation and organization.

• Conducted outbound calls to potential and existing customers to drive sales and increase account acquisition.• Built and maintained strong relationships with clients, addressing their needs and resolving issues efficiently.• Identified customer requirements and provided tailored solutions to exceed sales goals.• Collaborated with team members to optimize processes and improve customer satisfaction.• Analysed market trends and customer feedback to develop effective sales strategies.• Tracked and reported on sales metrics to identify areas for improvement and growth.• Coordinated with the marketing team to align campaigns with sales objectives.• Provided training and support to new team members, fostering a collaborative work environment.• Managed customer accounts, ensuring accurate documentation and timely follow-up.

• Managed outbound calls to prospective and existing customers, driving sales, and securing new accounts.• Developed and maintained positive relationships with clients, resolving queries and providing product information.• Identified customer needs and tailored solutions to meet sales targets and exceed expectations.• Collaborated with team members to streamline processes and enhance customer experience.• Conducted product demonstrations and presentations to potential clients.• Monitored and analysed sales performance to identify opportunities for improvement.• Managed complex customer inquiries and escalations, ensuring prompt resolution.• Assisted in the development and implementation of sales strategies.• Participated in training sessions to stay updated on product knowledge and sales techniques.

• Conducted high-volume outbound sales calls to generate new business opportunities.• Developed and delivered engaging sales pitches to prospective clients.• Maintained a robust pipeline of leads, ensuring consistent follow-up and relationship-building.• Utilized CRM software to manage client information, track interactions, and monitor sales progress.• Consistently achieved and exceeded daily KPIs, including 70–100 calls per day and a conversion rate of 20%.• Collaborated with the sales team to optimize strategies and improve overall performance.• Identified client needs and offered tailored solutions to drive sales and customer satisfaction.• Analysed market trends and customer feedback to refine sales approaches and tactics.• Provided training and mentorship to new team members to support their growth and success.• Oversaw quotes and invoices: Prepared and managed quotes and invoices for clients, ensuring accuracy and timely delivery.

• Drafted and prepared contractual agreements. Created comprehensive agreements for WesBank fleet product customers, ensuring accuracy and compliance with company standards.• Assisted with contract renewals. Facilitated the renewal process by verifying that the client continued to meet all current due diligence requirements.• Requested surety documents. Coordinated with clients to obtain necessary surety documents, particularly those who did not meet the minimum credit prerequisites.• Consulted with customers. Functioned as a primary point of contact for customers, addressing queries and providing timely support.• Provided feedback on vehicle fuel expenditure. Analyzed and communicated detailed expenditure reports to clients, helping them manage their fleet costs effectively.• Performed general administrative duties. Managed administrative tasks such as filing, data entry, and documentation to support overall business operations.

• Managed inbound contact centre operations. Efficiently allocated repair work to appropriate suppliers using the Government Distribution System, ensuring timely and accurate service delivery.• Assisted in creating authorizations. Coordinated the creation of authorizations for accident repairs and maintenance work, ensuring all necessary procedures were adhered to.• Negotiated with suppliers. Secured the best prices for clients and ensured that vehicle repairs met manufacturer specifications, enhancing client satisfaction and cost efficiency.• Consulted with suppliers for warranties. Managed supplier relationships to manage warranty issues, ensuring clients received the benefits to which they were eligible.• Monitored vehicle repair histories. Diligently tracked repair histories to avoid duplication of work, ensuring efficient use of resources and client satisfaction.• Provided recommendations to clients. Analysed data to advise clients on problematic vehicles with high expenditure, offering insights to help them make informed decisions.

• Performed vehicle servicing and routine maintenance. Conducted thorough checks and repairs to ensure vehicle performance and safety, including making road service calls to assist drivers in need.• Assisted technicians with disassembled components. Supported the cleaning, organization, and inspection of disassembled vehicle parts, ensuring all components were in optimal condition for reassembly.• Diagnosed malfunctions in petrol and light diesel vehicles. Utilized diagnostic tools and techniques to identify and troubleshoot issues in various vehicle systems, ensuring accurate and efficient repairs.• Functioned as the service advisor in their absence. Took on the responsibilities of the service advisor, managing customer interactions, providing service recommendations, and ensuring customer satisfaction.• Conducted basic electronic repairs. Performed repairs on electronic systems within vehicles, addressing issues related to wiring, sensors, and other electronic components.