Aldah Manda Email & Phone Number

Johannesburg, GP, ZA

South Africa

• Provided comprehensive administrative support. Assisted the Operations Manager with day-to-day tasks, ensuring smooth business operations.
• Planned and coordinated administrative procedures. Developed and implemented effective administrative processes to optimize record-keeping and streamline workflows.
• Prepared and monitored quotations and invoices. Managed preparing and tracking quotations and invoices, ensuring accuracy and timely delivery to clients.
• Handled communications. Managed incoming and outgoing communications via emails, phone calls, and in-person inquiries, providing excellent customer service.
• Managed document-related tasks. Efficiently handled filing, typing, copying, and scanning documents, ensuring proper documentation and organization.

Remote

• Conducted outbound calls to potential and existing customers to drive sales and increase account acquisition.
• Built and maintained strong relationships with clients, addressing their needs and resolving issues efficiently.
• Identified customer requirements and provided tailored solutions to exceed sales goals.
• Collaborated with team members to optimize processes and improve customer satisfaction.
• Analysed market trends and customer feedback to develop effective sales strategies.
• Tracked and reported on sales metrics to identify areas for improvement and growth.

Remote

• Managed outbound calls to prospective and existing customers, driving sales, and securing new accounts.
• Developed and maintained positive relationships with clients, resolving queries and providing product information.
• Identified customer needs and tailored solutions to meet sales targets and exceed expectations.
• Collaborated with team members to streamline processes and enhance customer experience.
• Conducted product demonstrations and presentations to potential clients.
• Monitored and analysed sales performance to identify opportunities for improvement.

Remote

• Conducted high-volume outbound sales calls to generate new business opportunities.
• Developed and delivered engaging sales pitches to prospective clients.
• Maintained a robust pipeline of leads, ensuring consistent follow-up and relationship-building.
• Utilized CRM software to manage client information, track interactions, and monitor sales progress.
• Consistently achieved and exceeded daily KPIs, including 70–100 calls per day and a conversion rate of 20%.
• Collaborated with the sales team to optimize strategies and improve overall performance.

City Of Johannesburg, Gauteng, South Africa

• Drafted and prepared contractual agreements. Created comprehensive agreements for WesBank fleet product customers, ensuring accuracy and compliance with company standards.
• Assisted with contract renewals. Facilitated the renewal process by verifying that the client continued to meet all current due diligence requirements.
• Requested surety documents. Coordinated with clients to obtain necessary surety documents, particularly those who did not meet the minimum credit prerequisites.
• Consulted with customers. Functioned as a primary point of contact for customers, addressing queries and providing timely support.
• Provided feedback on vehicle fuel expenditure. Analyzed and communicated detailed expenditure reports to clients, helping them manage their fleet costs effectively.
• Performed general administrative duties. Managed administrative tasks such as filing, data entry, and documentation to support overall business operations.

City Of Johannesburg, Gauteng, South Africa

• Managed inbound contact centre operations. Efficiently allocated repair work to appropriate suppliers using the Government Distribution System, ensuring timely and accurate service delivery.
• Assisted in creating authorizations. Coordinated the creation of authorizations for accident repairs and maintenance work, ensuring all necessary procedures were adhered to.
• Negotiated with suppliers. Secured the best prices for clients and ensured that vehicle repairs met manufacturer specifications, enhancing client satisfaction and cost efficiency.
• Consulted with suppliers for warranties. Managed supplier relationships to manage warranty issues, ensuring clients received the benefits to which they were eligible.
• Monitored vehicle repair histories. Diligently tracked repair histories to avoid duplication of work, ensuring efficient use of resources and client satisfaction.
• Provided recommendations to clients. Analysed data to advise clients on problematic vehicles with high expenditure, offering insights to help them make informed decisions.

Polokwane Local Municipality, Limpopo, South Africa

• Performed vehicle servicing and routine maintenance. Conducted thorough checks and repairs to ensure vehicle performance and safety, including making road service calls to assist drivers in need.
• Assisted technicians with disassembled components. Supported the cleaning, organization, and inspection of disassembled vehicle parts, ensuring all components were in optimal condition for reassembly.
• Diagnosed malfunctions in petrol and light diesel vehicles. Utilized diagnostic tools and techniques to identify and troubleshoot issues in various vehicle systems, ensuring accurate and efficient repairs.
• Functioned as the service advisor in their absence. Took on the responsibilities of the service advisor, managing customer interactions, providing service recommendations, and ensuring customer satisfaction.
• Conducted basic electronic repairs. Performed repairs on electronic systems within vehicles, addressing issues related to wiring, sensors, and other electronic components.

Programme, Project Management

Project Management

Certificate, Diesel Mechanics Technology/Technician

Motor Mechanic

Matric Certificate, Matric, 12

Activities and Societies: Netball Matric