Daria Aleksandrova Email & Phone Number

Toronto, Ontario, Canada

Led a team of 10 technologists during the manager's absence, overseeing staffing, handling over 50 daily emails, and resolving operational challenges while maintaining productivity.Spearheaded corporate initiatives to enhance service delivery, resulting in a 15% increase in CSAT scores.Collaborated with management to optimize operational efficiency and streamline workflows, reducing patient wait times by 30% and procedure times by 40%.Established and maintained quality control protocols, improving patient safety and elevating service quality.Developed and led training sessions for new staff, promoting continuous professional development, increasing staff retention by 20%, and supporting cross-sell and upsell initiatives.Utilized tech tools like Slack, Microsoft Office, and Jira to enhance communication, manage projects, and track progress.

Toronto, Ontario, Canada

Facilitated and executed strategies for clinic promotion, leveraging digital tools to increase customer engagement by 25% and drive a 30% boost in customer satisfaction.Earned Employee of the Month, recognized for exceptional customer service and tech-savvy solutions, leading to a 26% increase in the clinic's online ratings.Streamlined clinic protocols, implementing tech-driven solutions that enhanced workflow efficiency by 20%, improved data accuracy, and generated a 15% ROI by reducing operational costs and increasing productivity.Operated radiographic equipment to perform over 200 X-rays and procedures weekly, utilizing advanced imaging technology to deliver precise results to doctors and ensure immediate action during emergency procedures.

Toronto, Ontario, Canada

Received training and completed all competencies in General and Portable X-rays, Fluography, OR, and CT. Certified in IV insertions.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Managed both physical and online customer service by working on sales tactics, answering questions, and resolving issues in a way that results in satisfied and returning customers.

Education record

Clinical Management

Ux Design Certificate