Managing Jira tickets by investigating and finding the appropriate engineer to handle a specific issue. Scheduling tickets to match project timelines. Submitting expense reports. Managing and editing Confluence pages to make sure Knowledge Base is up-to-date. SharePoint page editing.

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Route qualified prospects to clients for further development and closure.

Filing claims and handling customer inquiries. Providing troubleshooting steps when needed and promoting products and other services when necessary.

Provide technical solutions to contractors and employees when they encounter hardware or software issues. Monitoring scheduled and unscheduled outages.

Activation and cancellation of prepaid services, troubleshooting tech issues, account management and other customer related concerns.

Provide phone numbers for people listed in the white pages and business establishments, offer train schedule, conduct driving directions and provide cinema times.