AeroLeads people directory · profile
Aldema Michaelo Email & Phone Number
Experienced Business Applications Support
at
monday.com
1 work email found
@accessibe.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Experienced Business Applications Support
Location
New York, United States
Who is Aldema Michaelo? Overview
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Quick answer
Aldema Michaelo is listed as Experienced Business Applications Support at monday.com, based in New York, United States. AeroLeads shows a work email signal at accessibe.com and a matched LinkedIn profile for Aldema Michaelo.
Aldema Michaelo previously worked as Support Operations Manager at Accessibe and Customer Support Captain at Accessibe. Aldema Michaelo holds Puc from University Of Haifa.
Company email context
Email format at monday.com
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*@accessibe.com
68% confidence
AeroLeads found 1 current-domain work email signal for Aldema Michaelo. Compare company email patterns before reaching out.
Profile bio
About Aldema Michaelo
Experienced Customer Support professional with a track record of expanding knowledge and skills in Support operations. Completed development courses to enhance technical capabilities. Committed to delivering top-notch performance by seeking guidance from leadership mentors. Thrives under pressure and excels at organization.Self-motivated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity.Skills:Python,ReactJS,Node.js, Javascript, CSS, HTML, Creative problem solving, Adaptability, Ability to learn new systems and skills, Systems Integration Tools:Zendesk Admin, SalesForce, GitHub, Netifly, Replit, Clickup, Miro, VS code,Excel, Word, Freshdesk(Freshworks), Crisp, Intercom
Listed skills include Leadership, Fast Learner, Cooperative, Teamwork, and 13 others.
Current workplace
Aldema Michaelo's current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles
Aldema Michaelo work experience
A career timeline built from the work history available for this profile.
Support Operations Manager
I started as a support specialist grew to team captain and transitioned into a support operations manager role, where I drive operational excellence through data analytics, project management, and system ownership. I design and maintain KPIs, reports, and dashboards to support decision-making. I manage Zendesk, chatbot implementations, and Salesforce tools while collaborating across teams, including product, marketing, and sales. Additionally, I lead training programs and knowledge management initiatives, ensuring the support team is well-equipped to deliver exceptional service. Continuously expanding my technical and operational expertise, I focus on optimizing support processes for efficiency and success.
Jul 2023 - Sep 2024
Customer Support Captain
Dec 2021 - Jul 2023
Customer Support Specialist
Mar 2021 - Dec 2021
Community Support Specialist
-Tier2- dealing with difficult scenarios.- Help customers from East-Africa as I speak Swahili (Local language).-Recommending potential improvements to management by collecting and analyzing customer info & need.- Working in retention: brought back customers that used to use our platform, while collecting details and data to better improve our services. - Improved the Canned responses in the platforms Freshchat & Freshdesk ( Freshworks).- Update information and help with additional templates in the system between the teams and internally as well.- Training buddy for new customer support employees, (onboarding process).
May 2020 - Mar 2021
Customer Support Representative
Resolving customer service problems by clarifying customer complaints, determining the problems, and maintaining extensive knowledge of product & service to correctly address complaints & inquiries. -Correcting & following up with the complaint or inquiries to ensure resolutions in a positive & professional manner.- Recommending potential improvements to management by collecting and analyzing customer info & need.
Nov 2019 - Mar 2020
Customer Support Specialist
Resolved product & service issues through internal investigation, complaint resolution & following up to ensure customer satisfaction in a positive & professional manner. - Maintaining extensive knowledge of product & service to correctly address complaints & inquiries.-Proficient in: Zendesk, Web helper, Talkdesk.
Oct 2019 - Nov 2019
Principal Firearms Instructor
Apr 2015 - Apr 2017
1 education record
Aldema Michaelo education
FAQ
Frequently asked questions about Aldema Michaelo
Quick answers generated from the profile data available on this page.
What company does Aldema Michaelo work for?
Aldema Michaelo works for monday.com.
What is Aldema Michaelo's role at monday.com?
Aldema Michaelo is listed as Experienced Business Applications Support at monday.com.
What is Aldema Michaelo's email address?
AeroLeads has found 1 work email signal at @accessibe.com for Aldema Michaelo at monday.com.
Where is Aldema Michaelo based?
Aldema Michaelo is based in New York, United States while working with monday.com.
What companies has Aldema Michaelo worked for?
Aldema Michaelo has worked for Monday.Com, Accessibe, Rewire, Bookaway, and Juno Inc..
How can I contact Aldema Michaelo?
You can use AeroLeads to view verified contact signals for Aldema Michaelo at monday.com, including work email, phone, and LinkedIn data when available.
What schools did Aldema Michaelo attend?
Aldema Michaelo holds Puc from University Of Haifa.
What skills is Aldema Michaelo known for?
Aldema Michaelo is listed with skills including Leadership, Fast Learner, Cooperative, Teamwork, Management, Time Management Skills, Coaching, and Excellent Multitasker.
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