Acting as first point of contact, answering questions about Apple’s products and services and providing world-class customer service, troubleshooting, and technical support. Use my technical expertise, creativity, and passion to meet customer needs. Problem-solver and easily connect with customers!Multitask across systems and applications, analyse, isolate and resolve a variety of complex issues, and comfortably navigate a technical environment.

Ensure that all sites function to the highest operational standards in line with the company targets of comfort, safety and hospitality. Monitor performance of each site and ensure all employees are fully conversant with best practice operational procedures. Identify areas where operational performance can be improved and take appropriate action to implement improvements. Manage manpower allocated and costs on an ongoing bases. Manage the annual budget for each site & ensure turnover targets are met or exceeded. Monitor financial trends on an ongoing bases and initiate appropriate remedial action where significant variances are identified.