- Recruit students from Mexico, Latin and South America- Take part in international recruitment fairs (currently online) to promote Canada as a study destination by providing information, advice and guidance to parents and students. - Promote Canada´s Best Academic Institutions by developing relationships and marketing strategies with agents in Latin and South America - Deliver personal and online recruitment presentations to prospective students, schools and agents- Communicate with prospective students by e-mail, telephone, Skype, What's App and social media on a regular basis- Support and ensure a positive experience for international students (92% satisfaction rate) by providing close coaching before and during their stay in Canada- Conduct online English proficiency tests to prospective students for enrolment purposes- Work collaboratively with the Director of Operations to increase the number of local and international students by creating new and more efficient marketing campaigns- Manage the Integrated student registration system- Coordinate Visa & Travel arrangements for International Students- Coordinate the airport pick up and transfer of our international students to their homestay families- Coordinate and outsource tours and cultural activities for the students

- Responsible for planning and implementation of the marketing strategies according to company goals and objectives aiming to accelerate growth.- Oversee the implementation of comprehensive marketing strategies to create awareness of the company's business activities.- Monitor the progress and performance of all marketing campaigns.- Assist in setting and monitoring marketing targets and budgets.- Launching the annual marketing plan with a built-in execution timeline by effectively utilizing organization and task management skills.- Increased the enrollment of students by 35% compared to previous years, achieving our maximum capacity in our 2 campuses during the last 5 consecutive years.

- After COVID-19 reopening under new ownership.- Create and execute the COVID-19 health and safety plan.- Hiring and training all staff to follow the new health & safety standards.- Act as an ambassador of the brand and be professional in every aspect of performance.- Strive to exceed fan expectations and deliver fan-first service through timely and quality service.- Develop the restaurant's business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit.- Meet or exceed brand standards with competency in inventory and cash controls.- Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team.- Create and maintain a positive, safe, clean, and inviting environment for fans and team members.- Ensure that Food Safety is the top training priority in-store operations; role model and enforce safe food handling practices- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations.

- Ensure that the restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.- Enforce proper standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.Conduct orientation, training and evaluation of crew members in all areas.- Ensures that the service in all different areas meets applicable company standards.- Responsible for timely and accurate completion of all cash accountability reports.- Enforce and oversee the execution of product promotions.- Oversee the upsell campaigns and promotion of existing and seasonal products.- Motivate the staff and leads the team to achieve sales targets.- Able to perform the duties of all other non-management positions.- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations.

- Planned, directed and organized the complete hotel services while taking strategic and proactive planning, so the Hotel minimizes its operational costs.- Negotiated the recruitment staff with the Union of Workers of the Hotel, Gastronomy and Related Industries of Mexico.- Increased the Hotel's revenue and the average daily rate- Increased the average occupancy rate from 65% from previous years to 79%.- Improved employee retention by outsourcing training, employee certification and implementing a Superior Performance Bonus Program.- Represented the Hotel at conferences, banquets and conventions organized by the Hotel's State Chamber of Commerce, where the participation of the Hotel as a member was required.- Signed an agreement with the Government to be the primary location for national and international conventions, receptions and other events.

- Developed and implemented strategies to ensure a positive experience that exceeds our guest's expectations- Developed an operations diary to keep track and facilitate access to the most relevant and updated information of the hotel operation, including room rates, hotel policies, travel agencies agreements and specials, availabilities, VIP guests (upcoming arrivals, in-house and departures), hotel ongoing and future events and eventualities.- Coordinated the Preventive Maintenance Program in different areas of the Hotel.- Coordinated the department managers to ensure operations were running smoothly in tandem with one another.- Monitored the Hotel's Social Media reviews and OTA's feedback.

- Answered e-mails of inquiry regarding rates and availability for repetitive customers. - Oversee the hotel facilities and territory to detect any potential health/safety hazard and - Welcomed Apple Vacations Travellers, showing them all the services included in their travelling package, introducing them to the Public Relations staff that would be in charge of taking care of them during their stay.- Monitored daily bookings and ensured all the arrangements for VIP guests' assigned rooms were set correctly before arrival.- Check guests in and out, including the preparation of guest bills and authorizing payments.- Assisted guests with problems or complaints, ensuring that concierge provided solutions with empathy and focused on customer satisfaction.