Aldo Urena Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

• Managed 50+ client inquiries over the phone and in person each day guaranteeing clients were matched with the correct tax professional that would suit their needs.
• Assisted in technical support with clients such as site navigation to find the tax professionals' profiles, emailing documents, and step-by-step account creation for the company app.
• Handled client exits by ensuring all current and future needs were met and utilized POS systems to certify the proper completion of tax preparation.
• Composed 70+ emails to clients daily for the company’s call-back campaign and signed them up for appointments with tax preparers.

New York, United States

• Worked with growth and marketing team to translate and create marketing requirements into compelling, appropriate campaigns and designs.
• Produced digital design work, including banner sizing and versioning. Assist in delivering creative assets to any individual specs across channels including social media.
• Ensured consistency of brand and creativity across digital customer touch points.
• Provided design support as needed to other business lines to create product graphics, logos, identity design, or other similar offline graphics.

New York City Metropolitan Area

• Oversaw café operations alone while having prepared and delivered a range of beverages for 100+ customers daily, ranging from coffee to custom beverage requests.
• Evaluated inventory regularly while maintaining café cleanliness at all times, including cleaning tables, maintaining the condiment bar, restocking display cases, and removing trash.
• Utilized communication software like Microsoft Skype and Outlook to correspond with higher management and gave regularly updated reports using Microsoft Word.

New York

• Prepared 2 pitch decks in Microsoft PowerPoint to showcase the company project to Apple and Google. Delivered project dev feedback and cataloged over 80 bugs in Microsoft Word.
• Cooperated on a 4 member team, collaborating on 2 marketing projects, while troubleshooting Adobe
• Creative Suite issues on the marketing team.
• Created a wide variety of assets to be used on pitch decks and promotional videos to best highlight features of the company’s mobile game project.

Manhattan, NY

• Coordinated with other camp staff members to plan and coordinate camp events.
• Lead and supported campers as they participate in age-appropriate activities such as poster designing, talent shows, and field trips.
• Monitored campers to ensure compliance with camp rules and prevent accidents.
• Cleaned, maintained, and ensured proper use of camp facilities and equipment.

Digital Marketing

• Developing skills in SEM, SEO, and Paid Social to gain a better understanding of digital marketing practices. • Utilizing Microsoft.

Bachelor'S Degree, Digital Design

• Studied Adobe programs and graphic design fundamentals along with animation principles. • Developed fundamental skills for Microsoft.

Multimedia Arts, Intermedia/Multimedia