Manager Associate.

Community Branch Manager Program.

Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.Promote an environment that supports diversity and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

-Internally promoted from teller position in June 2018-Core responsibilities include opening new personal and business checking accounts, credit cards and consumer lending products; refer clients as appropriate to business partners including Wealth Management, TD AmeriTrade, and Mortgage Loan Officers-Drive client retention and deepen customer relationships by identifying client needs and fulfilling them with banking solutions-Improve digital utilization by familiarizing customers with online features and system platforms-Embody the TD Brand by providing superior customer service with every interaction-Asked to serve as an example to staff by acting as Legendary Experience Index Champion. Provide best practices, coaching and training on how to provide exemplary customer service on routine basis. -Mentor staff as needed.-Maintain highest number of referrals to TD AmeriTrade-Coordinate HELOC applications by presenting appropriate product for client need, collecting required documentation and following up with clients until closing -Conducted outbound and inbound calls regarding clients' financial needs. -Process ACH, Debits, Credits Payments, Wires Transfers. -Quarterly WOW STAR - QI 2016.

-Executed advanced transactions, including foreign exchange, Bank Secrecy Act (BSA), reporting and correcting discrepancies, Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.-Complied to safe deposit box procedures/operations and guidelines.-Box and totals balance daily always, provided Be Legendary Experience at all times

-Provided superior customer service and achieved sales goal.-Identified customer’s requirement and recommended suggestions, pushed products and maximized sales.-Maintained store display and visual appearance.-Assisted in the training and guiding of new and less experienced staff. -Developed and maintained positive customer relationships.

-Established new customer accounts including checking, savings, lines of credit and loans.-Balanced daily cash deposits and bank vault inventory with a zero error rate. -Examined checks for identification and endorsement. Maintained confidentiality of bank records and client information.-Refer Bank products and assisted in customer needs. -Established and maintained customer relationships.