• Manage all aspects of Information Technology within the Office of the Borough President, which encompasses end-user support to network operations. • Serve as a point of contact for the Queens Borough President Office with citywide IT services provided by DoITT, including NYCNET, FMS, PMS, Mobile and IP telephony.• Manage development of life cycle of project planning, requirement analysis, design application architecture, development, test, and quality assurance.• Manage and monitor project deliverables and project deployment. • Identity and select vendors for all IT requirements and bid requests for large projects that include server and network upgrades. • Developed and monitor the Borough President’s website QUEENSBP.ORG as well as manage all backend system updates and change requests to frontend. • Successfully managed and planned with DoITT the rollout of the new IP Phone system and LAN upgrade of the Office of the Borough President.• Implemented Microsoft Dynamic CRM for the Constituent Services Department to improve data retention, access, and analysis for casework management. • Implemented WASP inventory system for office property tracking of capital items.

The internet has come of age with bandwidth finally supporting full motion video. Internet video is a fast growing entertainment and marketing tool used on the web that consumers with their huge appetite for more media have been readily accepting of. That is why a professional real estate sales agent from New York City saw a growing need for a website that host real estate property listings.

Sales in the NYC

• Managed a team of desktop technicians providing first and second level support for desktop and connectivity issues. • Installed, configured, and maintained the functionality of company desktop and laptop systems, together with the peripheral appendages and software.• Communicated with vendors to promptly resolve problems. • Led the creation and deployment of new desktop images for team rollout of new or replacement hardware. • Planned projects for re-imaging local desktops, primarily through Altiris Deployment Console and Ghost or RDepoy enterprise solutions.• Created helpdesk documentation with step-by-step instructions on problem resolving techniques.• Maintained daily IT communications with all major departments within the Law School.• Collaborated with departmental managers and directors for support issue related to desktop, network, and portal needs.• Administered new technology devices, software and procedures for end users and IT staff.• Led support engineers in implementing solutions to maintain desktops and network connectivity environment for the Law School, preventative maintenance, imaging, software deployment/updates, and new software planning, if required, by utilizing Altiris Management System.

• Provided technical support to customers via telephone, email and through tickets to resolve all remote connectivity to Fivepoints network.• Managed over 1000 email boxes, routing issues, Blackberry connectivity, and enterprise instant messaging.• Tracked login and retrieved SOX email communications between customers, brokerage houses, and financial institutions requests.• Identified and resolved issues pertaining to blackberry hand held errors and server issues for Fivepoints hosted clients.• Handled day-to-day user administration on all Windows systems enterprise applications and the telephone system.• Maintained comprehensive working knowledge of Windows products, Microsoft Exchange 2003, Outlook, and Active Directory to fulfill client’s request. • Managed large ExMerge mailbox projects for import or export requests by clients.

Securities Sales

Innovative E-commerce business matching musicians and entertainers with paying engagements.• Developed and executed comprehensive marketing and support functions to drive sales efforts.• Authored and designed PowerPoint presentations for new business development.• Cultivated new business and closed sales by building relationships with new and potential clients. • Launched innovative program to attract and develop strategic partnerships to drive sales and customer retention.• Collaborated with technical staff in designing new website features.