Imports Manager/Warehouse & Distribution Manager
Guadalajara Area, Mexico
Assisted contract negotiations for freight forwarding and carriers and managed them. Assisted and followed-through customers’ service requests and implemented support ticket system. Oversaw the flow of raw materials from country of origin to warehouse stock. Reduced airport to stock cycle time. Implemented C-TPAT and BASC program. Implemented VMI business model including production. Directed two separate sites with multi-shift operations. Supervised imports, warehouse receiving, reverse logistics, inventory management, material handling, disbursement, shipping and export departments. Reduced dock-to-stock time. Transferred inventory from IBM to SANMINA-SCI. Supported imports, warehouse, distribution and exports department with IT solutions. Acted as liaison between the logistics, SAP and IT departments. Follow up on IT and SAP timely fixes and patches implementations. Managed project to implement EDI system between shipping and customs brokers. Designed, implemented and supported automatic freight cost calculator and logistics business case simulator.Key Achievements:• Cut costs by 10% and reduced distribution time cycles 20% implementing SAP fixes and improvements.• Reduced billing errors 60% and freight costs 5% through implementation of a freight cost calculator tool.• 100% customer satisfaction improvement through the implementation of a CRM for the Logistics department.• Implemented a worldwide routing tool reducing 80% the delivery time of business cases to customers.• Successfully tracked and imported a monthly average of 300 tons of raw material worth an average of $50M USD always in time.• 20% reduction on airport-to-stock time.• Saved hundreds of thousands of dollars by introducing new recycled pallet.• Reduced distribution cycles 85% and operation costs 10%.• Surpassed 100% of all VMI KPI commitments and increased inventory accuracy to nearly 100%.• Promoted to Warehouse Manager, then to Distribution Center Manager and to Imports Manager.