Aldon Cheatham Email & Phone Number

Nashville, Tn, Us

Greater Nashville Area, Tn

Work with sales to assist in pre-sales customer meetings as integration expert. Additionally, after customer returns signed contract, work with customer Project Manager in order to complete integration.

Franklin, Tn

Zoom is a B2B software company which utilizes 100% indirect or partner driven sales model specializing in Cisco Call Recording and Workforce Management. Worked with remote pre-sales teams on Sales Operations handling quotes, account management in SalesForce.com and fielding sales calls from partners and customers. Worked with technical teams and customers on Implementation Project Management.• Used WebEx for presentations with partners and new customers.• Used Salesforce.com for quoting and maintaining maintenance pipeline.• Worked with partners on quotes for sales opportunities and maintenance extensions.• Created and oversaw maintenance program working with partners and customers.• Managed an average of 25 new installation projects at any given time.• Completed an average of five projects per month and achieved many new customer references.

Greater Nashville Area, Tn

Large Enterprise sales technologist. Responsible for understanding customer needs and providing solutions in the form of configurations and quotes. Relationship builder and trusted adviser. Solutions include datacenter equipment such as servers, storage and networking.

Nashville, Tn

Responsible for driving all Enterprise class equipment through the Inside Sales Representative business model. Managed accounts in North East: New York, New Jersey, Washington D.C. and Virginia. Worked collaboratively with ISR to manage accounts and grew sales half over half. Cultivated relationships with customers resulting in high scores on surveys and appreciative emails from customers. Became a valued partner and trusted resource for customers.• For 2HFY11 Blended Attainment was 114.94%.• For 1HFY12 Blended Attainment was 136.47%.• For 1HFY12 awarded TSR of the Half.• Very strong history of overcoming challenges for customers and fast response time.• Developed strong professional relationships with field and internal specialists to continually provide the best possible solutions and service to the end user.• Played a key role in the design and development of customer solutions in the form of pre and post-sales support.• Continually sought new relationships with acquisition customers resulting in both sales and pipeline growth well over $1M.• Developed net new relationships with channel partners emphasizing the value of the Dell and channel relationship model.• Increased channel penetration by 25% half over half.

• Managed six employees to implement workflow of new accounts• Developed and managed SharePoint site to define, report and track team member metrics• Collaborated with other business units to automate workflow and implement, report and track on mutually defined service level agreements

• Worked with the Sales and Credit Department as a mediator to improve relationships and processes and expedite workflow• Developed training programs for new sales representatives• Automated workflow to remove delays and reduce errors for internal and external customers

• Sales representative responsible for new sales and account management function of more than $5.1M in annual revenue• Established relationships with clients’ C level management• Consistently exceeded quota and President’s Club winner for net new sales

• Hardware and software installations for clients from services including dentistry, transportation, producers of spirits, title service companies, flooring and accounting• Worked to cross-sell to each client offering alternative implementation strategies• Acted as client representative with hardware and software vendors

• Third level tech support for desktops, laptops and servers for offices in Southeast using help desk software, Ghost, Citrix and Remote Desktop Connection• Handled vendor relations with leased computer equipment providers• Replaced computer equipment on three year lease plan cycle• Completed purchase orders for equipment and inspected bill of lading for accuracy• Coordinated logistics for computer equipment to remote offices• Used Ghost to install standard operating system and current software• Assisted with acquisitions by implementing new remote offices in Denver, Austin and Atlanta utilizing direct network connectivity and VPN• Instrumental in companywide rollout of BlackBerry products to more than 500 users and assisted with ongoing technical support• Trained new team members nationwide• Received numerous achievement awards acknowledging teamwork and service excellence

• Worked in Dell's call center answering calls from home and small business users.• Assisted with operating system solutions and installations and ordered parts• Customer Service (Internal and External)• Troubleshooting of customer's systems over the phone• Scheduled maintenance and parts deliveries to customers