Aldon C. Email & Phone Number

Richmond, Bc

.-Provided feedback, found process improvements through data analysis using Excel and SQL-Created client-facing email and post-client call documentation templates for department use to reduce post-call documentation time and optimize workflow.-Employed customer service managment to coach clients with compliance and services via clear, simplified instructions and explanations scaled to each client about and basic wifi network configurations.-Learned and used basic Agile/Scrum project management to do manual testing for in-house websites and work apps, drafting work documents.-Lead improvement suggestions and implementations for workflows using Lean methodologies to reduce frustrations caused by workflow redudancies for frontline workers and clients.-Balanced improvement suggestions for business and client satisfaction while maintaining quality assurance standards-Collaborated with various departments to better understand their business needs and clarifications to achieve success in drafting customized documents for use in Salesforce apps and Microsoft Word-Used data analysis to identify clients in need of compliance management and implementing compliance strategies

-Performed product support for Numeris ' Video Audio Measurement-Reviewed SOP documents for discrepancies and suggesting workflow improvements-Used conflict resolution and communication skill to satisfy business and client needs-Trained colleagues/new hires in work procedures-Used data analysis to identify clients in need of compliance management and implementing compliance strategies

British Columbia, Canada

Richmond, British Columbia, Canada

Used SQL and Excel to perform data entry for panelist data information into database for media research according to PIPEDA and other private, secure standards.Used Lean Six Sigma to help expedite and improve work processes and standards , alongside addressing areas of improvementUsed customer service and technical support to provide installation help and troubleshooting equipment in panelist households.-Performed book-keeping of internal social committee budget for internal customers/colleagues and knowledge of SAP Concur expense management to submit social committee expenses.-Scheduled meetings for social committee updates, organized office wide social committee eventsand help re-establish employee birthday appreciation eventsd appoint

Vancouver, Canada Area

It's not just about serving delicious coffee! As a barista with Starbucks, I've further developed my skills in customer service and conflict resolution skills along side prioritization, critical thinking, time, task and supply management. Being empathetic, professional and polite while friendly with customers encouraged them to come back to my store along with their coworkers and friends, along with making things right when orders went wrong with conflict resolution skills and a professional demeanor. Working as a barista is also about observation skills, multitasking, time and priority management too! Collaborating with colleagues, I ensured products were stocked for customers, orders fulfilled on time and in order, retrieved product and recorded inventory, constantly updating and communicating with colleagues on drink orders, store security, emergencies, customer satisfaction and store cleanliness while on cycles of eight to ten minute task loops.Just like coffee, being a Starbucks barista is about being fluid and flexible!With the nature of any busy environment, situations are bound to change and even accrue in the flicker of an eye. At Starbucks, I learned to be more flexible, to think critically and be creative in terms of task management with regards to sudden emergencies (spills, sudden increase in orders, sudden decrease in stock) during daily operations and tasks.I've also instructed peers and new baristas, specifically my specialty, the store support role, demonstrating standardized procedures, improved upon methods of procedures and other tips found through personal trial and error alongside providing constructive feedback and fielding questions.

Richmond, Bc

Critical-thinking Made careful, independent decisions on dropping or finding stockLiaised with stores in finding stock for customersIncreased efficiency and output for fulfilling online ordersPerformed data entryFulfilled online orders for customers

Vancouver

Activated/deactivated/created accounts as well as troubleshot for applications and websites for clients and colleagues using Excel to format and organize highly sensitive data and transpose said data onto various other applications.Used Microsoft Office Excel, Outlook and Word as part of data entry and communications.Co-developed and designed a team productivity and health incentive program.

Engaged customers in a welcoming, friendly mannerInterpreted in French, Mandarin and JapaneseCrafted and brewed beveragesResolved customer issues and complaintsMaintaining store cleanlinessOrganizing stock and inventory

Vancouver, Canada Area

Composed and published an undergraduate scientific journal in APA format, used research skills, APA formatting and technical writing skills to compose research documents, Engaged in discussions about mental wellness and health which resulted in successful transmission of mental wellness techniques to colleagues, friends and family.

Vancouver

Welcomed diverse guests and clients in a courteous, friendly and accommodating mannerReplied to queries in person, via phone calls and e-mailsLiaised with clients and supervisorsMail-room dutiesGathered resources for clientsData-entry of highly sensitive information using Microsoft ExcelHandled petty cash/ fines/ membership fees

Ubc

Conducted qualitative psychological research on mental well-being of UBC students and helped to create a comprehensive review of mental health issues and needs of students at UBC.Performed group-interviews and art therapy with students, recorded and organized their speech as qualitative data with consent.Helped to organize and review qualitative data for presentation.

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Arts - Ba, Psychology

Bachelor Of Arts - Ba, Psychology

Bachelor Of Arts - Ba, Psychology

Completed courses in statistics, industrial-organizational, cultural and health Psychology

Data Analysis, 91%

Completed the Google x Coursera certificate in Data Analysis with hands on gathering, cleaning, processing, analyzing.