Aldo Ramirez Email & Phone Number

Salt Lake City Metropolitan Area

San Francisco, California, US

- Support the Public Affairs team in community engagement and advocacyefforts.- Provide legislative and electoral support during the Legislative Session.- Assist in managing and coordinating community lobbyist initiatives.

Salt Lake City, Utah, US

- Create and cultivate partnerships with nonprofits & community centers that commit to promoting our program. - Research populations and create leads to outreach targeted areas. - Forecast projected enrollment numbers and present results weekly.- Manage outreach and recruiting events across targeted cities.

Lehi, Utah, US

- Evaluated agents call data and implemented coaching sessions which improved department performances by 10%.- Detected gaps in internal processes and collaborated with the training department to create learning modules.- Assisted in special projects such as board presentations and internal evaluations.

- Developed press releases and media advisories for the communications manager.- Created informative and engaging content about the legislative session on social media.- Tracked legislation and developed media reports for legislators.

Salt Lake City, UT, US

Worked towards graduating in the Fall of 2019 with a Strategic Communications major.

Austin, Texas, US

- Improved the quality of customer service departments by monitoring andcoaching agents.- Collaborated with training in writing guidelines for departments to follow.- Audited internal members to ensure accuracy in department.- Served as a point of contact for managers and often met to set goals.

Falls Church, Virginia, US

- Monitored and audited agents to ensure quality service in departments.- Assisted in orientation training to improve knowledge about processes.- Conducted calibration meetings to improve consistency in department.

Falls Church, Virginia, US

- Assisted customers in learning about the Affordable Care Act.- Completed applications and guided customers through health plans.- Resolved issues related to applications and benefits offered.

Bachelor Of Arts - Ba, Strategic Communication

Associate Of Science - As