• Collected, cleaned, and organized data from various sources.• Prepared comprehensive due diligence reports.

• Manage Wayfair's supplier products (listings, bulk edits, CSVs, inventory, pricing)• Responding and executing suppliers request which includes adding new products to website, editing product description, name, and option names, consolidating SKUs and aligning product posting with the standards. • Skilled in ensuring accurate and complete product information of the suppliers on Wayfair's catalog.• Utilized internal tools like Wayfair Internal Product Content Editor and CRMS.• Addressed supplier requests, edited product details, and resolved product issues for Wayfair's Supplier.• Enhanced expertise in email support and data management.• Assisted suppliers with product postings and alignment with company standards..• Contributed to the overall success of merchandising operations.

• Account Setup and Login Issues: Help customers with account registration, password recovery, and login issues.• Billing and Subscription: Assist customers with billing inquiries, subscription management, and payment methods.• Technical Issues: Troubleshoot technical problems with the Xbox console or the Directly/Xbox account.• Game and Content Support: Provide guidance on how to use and access games, downloadable content, and other features available.

• Guide customer with troubleshooting steps whichincludes hardware, software and network issues• Help customer downloading/installing games and/or ingame add-ins• Create repair orders for Xbox consoles• Answer billing inquiries and offer promotions for games