Led operational oversight and budgetary supervisionfor 30 employees in 3 regions.Refined organizational structure to consolidate,streamline, and delineate necessary functions.Represented organization at external meetings andevents to promote and build relationships with keystakeholders.Identified and pursued business developmentopportunities to grow organization and increaserevenue.Identified and mitigated operational risks to minimizepotential negative impacts on organization.Developed and implemented recommendations forservice improvement.Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences

Managing 50+ employees.Operation's customer-centricity transformation.Managing service channels (e-services, emails).E-services on boarding, coaching, and monitoring all medical and Motor insurance clients. Increased number of transactions by +200%.Handling all operations for new & current businesses.Managing enquiry services (CCHI, ELM, GOSI, THIQAH, SPL, Najm)Motor e-services (from the ideation to the launch)

In digital transformation, we are focusing on developing new products and finding new opportunities by enabling new technologies and merge it with AWQAF goals to achieve up with new business models. Develop and launch Waqfy.sa (launched APR-2020) a crowed funding platform for AWQAF, we successfully managed to raise 40+ Millions in 2021. My responsibilities in this project:- Product Development Plan- Enhancement Strategy- Reporting Plan- Marketing Strategy- Customer Support Strategy- Training and onboarding- Customer Experience (Journeys, VoC, KPIs)Jdeer.sa is another project we have worked on (Launched JUL-2020) focusing on transforming charities digitally by providing an online assessment system to measure the charity’s digital maturity level and provide personal/online consultancy and suite of free tools and services aligning with MICT

I cofounded All In Trip in 2014 and was appointed as a CEO since then.In all in trip we are focsusing on providing full plans & trips for our customers including airlines & hotels & activities & transfers.As a CEO my responsibilities are divided into:- Hiring & Managing team- Create and implement the company strategy- Managing finance & creating finance plan- Create the marketing strategy and help in implementing itI also was the one responsible in developing the framework that we are using and in later stages I was responsible in managing the project

Managing a talented team to achieve following responsibilities:- Analyze clients presence online to understand strengths and weaknesses - Understand clients needs and goals- Setup digital media KPIs- Create digital media strategy- Social Media Planning & Management- SEO- Email Marketing- Ads buying (Google, Facebook, Twitter, Snapchat, Instagram)- Customer Engagement Solutions (WhatsApp Bots, Facebook Bots, Email engagement)- Automation Solutions- Dashboards & Reporting

I co-founded Hrakat production, managed to build a high skilled team and reached the break even point in 10 months.My responsibilities as a CEO of a startup is to manage lot of things:- Creating and managing a creative team- Establish a finance system for the company- Sales & Marketing- OperationsIn first 3 months I was handling everything until we hired a talented team then I was able to focus on sales and marketing while all other departments was fulfilled with employees.In hrakat I managed to get our first client within the first month and was able to hire an retain talented employees. Also, I was able to make the company makes profits within the first year.

Projects to Credit: Reporting: Analyze our needs and work on creating new reports and processes for handling these reports to help and influence the decision- making. Processes: Review, update, and create processes between our department and the other departments to organize and enhance the workflow. Department Restructure: Re-build the department teems and set new rules and procedures to monitor and evaluate sales staff and managing all operational processes through managing operations team.Key Responsibilities: Managing the VIP Sales operation's staff. Reports (Daily, Weekly, Monthly, Quarterly, and ad-hoc). Monitoring and enhancing the stock movement process and organizing theflow and the level of our stock. Enhancing and monitoring the document management system in order toenhance the department's position in regards of documentation. Coordinating and meeting with Sales Support department on weekly basesto solve all the pending issues. Arranging with marketing to enhance the sales experience.

Projects to Credit: Data Quality: Upgrading systems and streamlining client information for quick access and future reference. IVR system: Assumed responsibility to coordinate between team members and outsourced companies and ensure smooth functioning of the project. E-Business: Assisted the project manager during all phases of the project by coordinating between the analyses/testing team for testing systems and prepared marketing /sales plan for the development team. Business Intelligent & Medical Insurance Products Development: Study the insurance market in regards of medical insurance and optimize our products to be more competitive within the insurance market.Key Responsibilities: Designing/implementing strategic marketing and e-business development measures to optimize sales, volume distribution and customer service. Evaluating finalization and implementation of e-Commerce projects and generating revenue using these products. Prospecting new business, accurately reviewing sales contracts, rate agreements, accordingly designing advertising campaigns to augment sales revenues. Arranging/ conducting special events, attending/ representing the organization in conventions and participating in sales trips to develop efficient strategies. Formulating, executing and monitoring client-servicing strategies based on market intelligence of competitors, while keeping the upper management updated about developments. Tracking competitive activities, best practices on a regular basis and ensuring company's campaigns are provided with information and recommendation for marketing planning and execution to increase and retain customers.