Aldrianne Joseph Dave Email & Phone Number

In coordination with the Ops Lead create a training plan when there is a new hire.Coach employees if they are falling behind on quality or productivity scores.Develop Staff to meet clients expectations and if the employee expresses wanting professional development.First point of contact for reps when they have questions, prior to sending to the Ops Lead.Notify Ops Lead of any issues that need to be escalated.Ensure reps are signed into all client’s meetings 5 minutes ahead of time.Attend all client training.Ensure that client trainings video is downloaded and being saved into the client folder.Coordinate with Ops Lead to create the touch point call agenda.Make sure the FAQs are being updated when we receive a response/clarification from a client.Assist in overseeing the account to ensure reps are on task and following company procedures.Identify a potential successor for the account and in coordination with the Ops Lead upskill them to handle TL duties in the future.Ensure reports are accurate.Update Attendance within the first 15 minutes of the shift or all your teams.Perform additional duties as assigned.

Insert customer and account data by inputting text-based and numerical information from source documents within time limitsCompile, verify the accuracy, and sort information according to priorities to prepare source data for computer entryReview data for deficiencies or errors, correct any incompatibilities if possible, and check the outputApply data program techniques and proceduresGenerate reports, store completed work in designated locations, and perform backup operationsKeep information confidential

Angeles, Central Luzon, Philippines

Bacolor, Central Luzon, Philippines

San Fernando, Philippines

San Fernando, Philippines