• Collaborate with senior management team to set, and drive, overall organizational vision & strategy. • Evaluate all business processes and identify solutions to improve efficiency, customer satisfaction, and employee satisfaction. • Oversee successful execution of all product development projects and provide oversight and accountability, ensuring projects and personnel are on track, on schedule, and within budget.• Participate in the creation of, and monitor, operational budgets, and sales goals to ensure the financial strength of the company and realization of company revenue benchmarks.• Negotiate co-development agreements with external parties.• Attend domestic and international trade shows to meet with current and prospective business partners.

• Managed a team of 3 software engineers to develop software products using Agile methodologies.• Championed the initiative to adopt modern collaboration (Confluence) and software development systems (JIRA, Bitbucket) company-wide.• Agile Project Manager for the company’s flagship software from 2014 to 2022.• Managed all aspects of the SDLC for 7 successful new products• Gathered and translated stakeholder requirements into product specifications and roadmaps.• Created supporting documentation for trademark and copyright filings, and R&D tax credits.• Hired, trained, and mentored personnel working in software development, tech support, and IT.• Attended domestic and international trade shows to demonstrate new products to customers, meet with current and prospective development partners, and network with other manufacturers in our industry.• Served as the top of the escalation chain for all technical inquiries.

• Responsible for the customer-facing Technical Support department.• Strategically improved the customer support experience by identifying customer pain points and improving the efficiency of processes by applying lean principles, adopting new tools, and leveraging automation.• Served as the top of the escalation chain for technical support inquiries.• Hired, trained, and mentored Technical Support Specialists.• Identified product documentation needs and created or managed the creation of said documentation.• Evaluated and deployed software and hardware tools to modernize and secure IT infrastructure

• Provided frontline technical support to customers via phone and email (ticketing system)• Conducted Quality Assurance (QA) testing on software products. • Created and managed a software beta testing group comprised of influential customers in our core market. • Created product support documentation including help files, tech bulletins, and knowledgebase articles.• Provided internal IT support for a mixed environment of Windows and Mac computers, wired and wireless networks.

• Brown Farm is a compact no-till/no-spray agriculture operation focused on cut flower production for wholesale markets. My wife grows and nurtures incredible flowers that are sold to florists all over New England, and I keep the books, build greenhouses, and weld things back together (on nights and weekends).

• Provided in-person and remote IT help desk support to SMB customers in the healthcare industry.• Performed routine computer and network maintenance including virus removal, data migration, software troubleshooting, installation and configuration of specialized software, and configuration and deployment of local area networks.