Aldrienia S. Email & Phone Number

Chesapeake, VA

United States

Norfolk, Virginia Area

Virginia Beach, Virginia

...

Processor 203k loans and conventional submit to the underwriter for credit decision.

Handles complaints escalated to the Office of The President of Bank of America, the OCC, Congress and the Senate.

• Handles complex or escalated calls from customers or internal partners providing seamless delivery of service.
• Performs routine and complex account maintenance.
• Handles inquiries from other financial institutions, providing status and updating cases to bring final resolution to posting defects.
• Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the.
• Adheres to established service level agreements.
• Handle escalated issues by successfully navigating the organization while mastering multiple systems to resolve customer requests.

• Guide clients in the development of skills and strategies for dealing with their problems.
• Encourage clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationship with peers.
• Collaborate with other staff members to perform clinical assessments and develop treatment plans.
• Assist clients in overcoming dependencies, adjusting to life, and making changes

Order title searches for Virginia, West Virginia, Maryland, and Washington, D.C.; review title searches for accuracy and to identify any potential issues prior to foreclosure sale; prepare and review title report on the condition of title for attorney review* Scan documents for electronic files* Answers multi phone lines and direct calls to the assign.