Aldrin Adam Email and Phone Number

*Routing and Switching: Proficiency in configuring and managing routers and switches, including knowledge of routing protocols (e.g., OSPF, BGP) and switching technologies (e.g., VLANs, Spanning Tree Protocol). •Firewall Configuration and Administration (Fortinet)•Network Troubleshooting and Optimisation•Network Security (VPN, ACLs, IDS/IPS)•Network Monitoring and Analysis (Wireshark, SolarWinds)•Network Documentation: Proficiency in creating network diagrams, network documentation, and maintaining up-to-date network inventories. •Wireless Network Design and Configuration•Network Troubleshooting and Optimization•LAN/WAN Infrastructure Design and Implementation•Network Protocols and Services( DHCP,DNS)•VPN (Virtual Private Network) setup and management•Network traffic management and QoS (Quality of Service)•Troubleshooting network issues and outages•Configuration and administration of CUCM, including user management, device provisioning, and call routing.•Presence and instant messaging integration (Cisco Unified Presence, Jabber).•Integration and administration of Cisco collaboration applications, such as Cisco Webex Meetings and Cisco Webex Teams.•Knowledge of Cisco Unified Contact Center Express (UCCX) for call centre deployments•Experience with Cisco CUCM system upgrades and migrations, including version migrations and hardware migrations.

The first answer point for all 111 calls made in New Zealand. Responsible for providing the critical link between the New Zealand Public and the required Emergency Service, whilst maintaining a high level of personal resilience and the ability to remain calm under pressure.Actioning inbound/outbound calls for businesses throughout New Zealand.Working in a fast-pasted environment and always remain focused as calls varies from one to the next.The voice of Spark and always striving to exceed the customer's expectations by resolving the technical issues and provides technical consultation through phone and emails.Delivering exceptional customer service, being goal-driven and thrive on working as a team.