Aldrin Botha Email & Phone Number

Cape Town, Wc, Za

South Africa

Bellville, Western Cape

I have been working in the financial services industry for more than 20 years. I have worked in the servicing and administration of policies and subsequently as a learning facilitator. As a learning facilitator I shared my knowledge to new and existing employees about the products and services to enhance the service that is provided to customers in the financial industry. The quote by Dali Lama XIV is at the core / heart of my life “If you want others to be happy, practice compassion… Show more I have been working in the financial services industry for more than 20 years. I have worked in the servicing and administration of policies and subsequently as a learning facilitator. As a learning facilitator I shared my knowledge to new and existing employees about the products and services to enhance the service that is provided to customers in the financial industry. The quote by Dali Lama XIV is at the core / heart of my life “If you want others to be happy, practice compassion. If you want to be happy, practice compassion” By having compassion I do things with passion so that I can ensure those I interact with are happy with what I do for them.I joined this awesome team at Complete Financial and Business Solutions (CFBS) to launch me on my path as a financial planner. At CFBS we have a great team of experts that assist our clients in achieving their business and personal financial goals. Here we thrive in a dynamic, team environment that continually strives to better ourselves.If you are looking for the best advice to make your financial dreams a reality contact me. Show less

City Of Cape Town, Western Cape, South Africa

o Conduct learning needs analysis e.g. explore target groups and existing knowledge and skillso Make recommendations for learning and delivery methods including customising existing learning interventions o Design and deliver relevant, holistic, blended solutions for technical and soft skillso Design e-learning using Adobe Captivate and Adobe connecto Measure and evaluate the effectiveness of learning programso Develop assessment tools to measure learning e.g… Show more o Conduct learning needs analysis e.g. explore target groups and existing knowledge and skillso Make recommendations for learning and delivery methods including customising existing learning interventions o Design and deliver relevant, holistic, blended solutions for technical and soft skillso Design e-learning using Adobe Captivate and Adobe connecto Measure and evaluate the effectiveness of learning programso Develop assessment tools to measure learning e.g. conduct pre—knowledge/skills assessment and post-knowledge/skills assessment o Up-skill learning areas to build learning capability (nationally and emerging markets)o Design Induction e-learning module for all new employeeso Design integrated online Adobe connect assessment to assess performance of call centre and process office employeeso Create learning paths as a development tool Show less

Cape Town, Western Cape, South Africa

o Developed call centre agents by assessing and coaching agents on (Greenlight, Max Investment, Investment Horizons and Max Income) technical querieso Identify development needs- plan, implement and document development planso Manage and resolve product technical complaint escalations that was received o Identify opportunities for process improvements that will benefit the customerso Research and keep up to date with the technological changeso Reporting on the… Show more o Developed call centre agents by assessing and coaching agents on (Greenlight, Max Investment, Investment Horizons and Max Income) technical querieso Identify development needs- plan, implement and document development planso Manage and resolve product technical complaint escalations that was received o Identify opportunities for process improvements that will benefit the customerso Research and keep up to date with the technological changeso Reporting on the call centre trends that was identified Show less

Cape Town, Western Cape, South Africa

Pg Dip Financial Planning

Ba Honours, Social Development Studies

Activities and Societies: Chairpers - UWC Anglican Society UWC swimming club

B Th, Theology/Theological Studies

Activities and Societies: Secretary and later Chairperson Anglican Society Swimming club member

Certificate Od Etdp

Matric