Aldrin Thomas Email & Phone Number

Navi Mumbai, Mh, In

Navi Mumbai, Maharashtra, India

• Reviewing content for META platforms namely, Facebook, Instagram and Threads, to determine if the content following Community Guidelines for reinstating and strike removing, or upholding the content / channel termination.• Making well-balanced decisions and collating Trending content for upholding uniformity in action and evaluation of the respective trending / viral content.• Understanding and remaining up-to-date with client policies and guidelines; resolving concerns according to defined policies and procedures.• Fulfilling base productivity and quality requirements.Achievements: Maintained a >90% score as per the Quality, Support & Productivity metrics and was appointed as the Team Trend Scout.Appointed as the primary support for a team struggling to meet base productivity metrics resulting in a 60% impact on growth in under 2 months.

Navi Mumbai, Maharashtra, India

1. Collaborated and built a good relationship with various stakeholders thus contributing to an efficient vendor relationship management framework.2. Maintained an effective Project documentation, analysis and filing system through extensive use of MS Excel reports.3. Coordinated and processed statements of grants of approval, signatures and payment procedures in-line with the CSR governance policies.4. Assisting in managing the project in terms of administration, finances and program delivery.Achievements: Valuable contribution in achieving the Golden Peacock CSR Award 2022.Contributed towards 5 CSR Projects documentation process to its effective and timely execution.

Navi Mumbai, Maharashtra, India

1. Monitoring the growth of our clients’ various social media platforms.2. Devising content creation strategies with an aim to increase the clientele’s social media presence.3. Building captivating ad campaigns with a goal to reach the desired target audience.4. Conceptualization of effective digital strategies to its execution to increase engagement, leads and responses through data analysis of past performance metrics.5. Collating the leads through visually-appealing reports and presentations and subsequently shared with the respective clients regularly.6. Prominent clientele includes National Builders, Rubycon Fashion House, Nandadeep Residency and so forth.Achievements: Produced 1000+ leads and 5000+ views in a week for National Builders Residential Project.Contributed towards the successful launch & promotion of Celebrity Fashion Designer, Anees Deen’s Premium label – Rubycon Fashion House.

Thane, Maharashtra, India

1. Effective complaint management in order to identify resolve the customers complaints within the specific timelines through both voice and email process.2. Addressing customers’ various concerns regarding the products and/or services offered via calls and emails.3. Providing immediate resolution to customers’ concerns or forwarding them to the department responsible followed by regular follow-ups.4. Documenting the conversations with precise concern categories in the Reliance Retail CRM Software.Achievements: Achieved the Perfect Call Quality Score thrice and achieved top scorer of the month.

Postgraduate Degree, Business Analytics

Bachelor Of Management Studies (Marketing) - Bms, Business Administration And Management, General

Activities and Societies: Class Representative (2020-21), Cultural Society (2021-22)

High School Diploma, Physical Sciences

Primary/Secondary School