Aldy Ramadhan Widodo Email & Phone Number

Tangerang, Banten, Id

• Engaging with potential customers to assess their needs and offer customized technical solutions.• Conducting product demonstrations, technical presentations, and proof-of-concept sessions to showcase capabilities.• Preparing technical proposals, including architecture designs, system integrations, and specifications.• Collaborating with internal teams, including product development and support, to ensure solutions align with client requirements.• Providing ongoing technical… Show more • Engaging with potential customers to assess their needs and offer customized technical solutions.• Conducting product demonstrations, technical presentations, and proof-of-concept sessions to showcase capabilities.• Preparing technical proposals, including architecture designs, system integrations, and specifications.• Collaborating with internal teams, including product development and support, to ensure solutions align with client requirements.• Providing ongoing technical consultation to sales teams to facilitate the closing of deals.• Staying updated on industry trends, products, and competitor offerings to ensure relevant and competitive proposals. Show less

Tangerang, Banten, Indonesia

• Perform troubleshooting, analyzing and give permanent solutions regarding errors reported by users in accordance with the SLA.• Implementing, configuration and integration of implemented solution software Anti Money Laundering or FRAUD (NICE Actimize) and providing training to users.• Respond to all user complaints if there is an error in the application used via email ticket and by verbally if necessary.• Create technical documentation related on project (Architecture Document… Show more • Perform troubleshooting, analyzing and give permanent solutions regarding errors reported by users in accordance with the SLA.• Implementing, configuration and integration of implemented solution software Anti Money Laundering or FRAUD (NICE Actimize) and providing training to users.• Respond to all user complaints if there is an error in the application used via email ticket and by verbally if necessary.• Create technical documentation related on project (Architecture Document, Technical Specification Document and System Operational Document) and perform regression tests before implementing it in the Production environment.• Make monthly reports or preventive maintenance report to monitor and ensure the application is running well.• Creating and maintain documentation for knowledge base, RCA, changes, upgrades, and operational maintenance. Show less

Jakarta Raya, Indonesia

• Serve as the second point of contact for apps users seeking technical assistance over the phone, email or ticket system.• Analyze problem in the application, report, and provide the best solution based on the problems. • Solve problems regarding B2B and B2C in Astra business.• Provide technical support across the user, including procedural documentation and relevant reports• Support, test, and deploy new features or changes in existing applications

Cianjur, Jawa Barat, Indonesia

• Internship as Technical Support • Help users to troubleshooting• Configuration networking in office• Managing websites and installing CMS

Bachelor'S Degree, Information Technology

Teknik Komputer Jaringan