Alessandro Luongo

Alessandro Luongo Email and Phone Number

IT Service Support Specialist @ HCL Technologies
Alessandro Luongo's Location
Italy, Italy
About Alessandro Luongo

"With over a decade of IT experience, I specialize in Identity and Access Management (IAM), particularly within the banking industry where I've dedicated nearly seven years. As an IT generalist, I also possess a wide range of skills. I'm well-versed in networking protocols, operating systems (including Windows, Linux, and macOS), and virtualization technologies. My passion lies in cybersecurity, where I'm an eager beginner, constantly learning and exploring ways to protect organizations from cyber threats. Whether it's understanding the latest attack vectors or implementing robust security measures, I'm committed to staying at the forefront of this dynamic field.One of my most rewarding experiences was building an IAM system from scratch for a mid-sized financial institution. Starting with a blank canvas, I collaborated with cross-functional teams to design and implement a comprehensive solution. From defining access policies to integrating with existing applications, I ensured that the system met regulatory requirements while enhancing user experience. Witnessing the successful rollout and observing how it streamlined user provisioning, authentication, and authorization processes was immensely satisfying.Beyond technical expertise, I pride myself on being transparent and honest in all my interactions. I believe that integrity is the foundation of trust, both within teams and with clients. When faced with challenges, I approach them with a problem-solving mindset, seeking innovative solutions while maintaining ethical standards. As a team player, I thrive in collaborative environments, valuing diverse perspectives and fostering open communication. My goal is not only to contribute value to your team but also to create a positive and secure work environment."

Alessandro Luongo's Current Company Details
HCL Technologies

Hcl Technologies

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IT Service Support Specialist
Alessandro Luongo Work Experience Details
  • Hcl Technologies
    It Support Specialist
    Hcl Technologies Oct 2016 - Present
    Service Desk Support for approx. 850 employees in banking environment and User Administration (On/Offboarding Users, Active Directory, ID Mgmt).▪Escalation Management▪SLA Management▪ITIL ▪Basic Avaloq Support
  • Le Vigne Dei Cesari
    Ceo - Owner
    Le Vigne Dei Cesari Aug 2012 - Sep 2016
    Responsible for Production, administration and sales operations within a small farm. I implementedaccounting processes and improved general operations strategy, as well as a full review of businesscosts, and the balance of outstanding tax receivables and payables.▪ Head of Operations.▪ General ledger.▪ Management and Sales Development.
  • Ibm
    Project Manager
    Ibm Jul 2009 - Jan 2012
    Poland - Czech Republic
    IBM - Poland / Czech Republic, Wroclaw - BrnoI begin as IT specialist in IBM Operations Centre in Brno (CZ), later as focal point for"Quality Control" team, i did transfer the team in the new operations center in Wroclaw (PL) where I took the function of Customer Support Manager for Italian market. Later as Delivery Program Manager, I was first reference point for Austrian market in terms of technical, financial and commercial operations.▪ Service issues Management. Initially as an operator later as Manager.▪ Quality Analyst (Defect prevention, RCA, Action Plan) issues.▪ Sales Development of services to existing customers.

Alessandro Luongo Education Details

Frequently Asked Questions about Alessandro Luongo

What company does Alessandro Luongo work for?

Alessandro Luongo works for Hcl Technologies

What is Alessandro Luongo's role at the current company?

Alessandro Luongo's current role is IT Service Support Specialist.

What schools did Alessandro Luongo attend?

Alessandro Luongo attended Università Cattolica Del Sacro Cuore, Istituto Di Cultura E Lingua Russa - Irkutsk University - Russia, Formazione&computer, Apics Northern Colorado, Advance Operation Management School, Stogea.

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