Alejandro Martinez Email & Phone Number

Toronto, ON, CA

Greater Toronto Area, Canada

• Lead account relationship manager for top tier accounts
• Manage client relationships at all customer touchpoints; building strategies, delivering projects, identifying opportunities for improvements, administer dashboards and KPIs, and manage prioritization of initiatives
• Manage project for client launches for large and complex programs and initiatives, including gathering business requirements, leading large cross-functional teams, managing stakeholders at all levels, managing.
• Pull and manipulate large reports via internal tools and Excel to analyze data for accuracy, errors, inventory and to manage financials
• Triage with clients and stakeholders to ensure client’s business requirements are implemented and escalations are resolved within Service Level Agreements
• Responsible for financials, completed monthly end reconciliation and billing reports and charges

Winnipeg, Manitoba, Canada

• Member of the board of directors looking to ensure that unemployed workers obtain the income support benefits they are entitled to

Winnipeg, Manitoba, Canada

• Planned and ran on-site promotional events; to increase clients’ visibility and profitability.
• Organized event setup, execution, merchandising, and inventory
• Provided top-notch customer service to all clients, providing information, answering questions, and educating the public on our clients and their brands/products/services
• Confidently interact with customers face to face while conveying clients’ brands/products/services

• Directed strategies for raising funds and volunteering hours for the delegation throughout the year to ensure the program met targets. Partnered with Dream Factory and helped launch their ‘Beyond Dreams’ program..
• Elected Executive of the Year

• Assisted in developing an extensive database in Microsoft Excel based on the Latin American market analysis conducted
• Updated the database daily, maintaining confidentiality with sensitive data such as potential customers’ and suppliers’ names, detailed information, products of interest, topics discussed
• Participated in developing the website in Spanish and assisted in the translation of documents for products offered by the company, ensuring that the information was accurate for customers visiting the website
• Quarterly prepared and presented progress with headquarters in Indonesia, as there was autonomy to work and prioritize projects to meet the given deadlines

Winnipeg, Canada Area

• Planned and ran on-site promotional events; to increase clients’ visibility and profitability.
• Organized event setup, execution, merchandising, and inventory
• Provided top-notch customer service to all clients, providing information, answering questions, and educating the public on our clients and their brands/products/services
• Confidently interact with customers face to face while conveying clients’ brands/products/services

San Pedro Sula, Honduras

• Part of the work team for the general coordination of Megasubastas in San Pedro Sula
• Customer support, cash management, and fulfillment of duties assigned for the successful realization of the car auctions

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Vice President, Charity UWinnipeg JDC West 2022 Delegate UWinnipeg JDC West 2022 Delegate UWinnipeg JDC West 2020

High School Diploma