Worked as an Implementation Lead and Project Manager.Provided ongoing support to clients as an Implementation Lead by offering best practice recommendations and configuring the platform.Managed a portfolio of 12-20 accounts as a Project Manager by controlling project scope, change control processes, risks, and mitigation plans.Coordinated with consulting teams, leaders, and other departments to ensure effective program delivery.Managed individual projects within budget and schedule. Developed expertise in platform components and module synergies to create realistic project plans and high-level solutions. Successfully coordinated with various teams to deliver implementation projects in the region.

Improving the quality of advertising campaigns through data analysis and auditing.Identified campaign optimization opportunities and developed effective strategies to improve them.Tagging strategies were implemented on multiple websites to track user behavior and improve advertising effectiveness.Data analyzed using Google and Adobe Analytics to generate comprehensive reports

Created financial social media reports for internet campaigns.Led projects that improved campaign quality and customer satisfactionContributed to social media strategy through competitor analysis and new ideas.Implemented email tagging processes to improve team efficiency.Analyzed company budget to optimize spending and reduce costs

1. Create monthly, weekly and daily reports workload.2. Reports Runtime intervals to check the amount of daily work.3. Assist supervisors and the manager in any reports they needed.

1. Found the customer service department because the company didn't have one.2. Implemented procedures for handling complaints and customer complaints.3. Created service improvement processes in different departments.4. Designed methods of measurement on customer satisfaction.

1. Personnel Management.2. Assisting in administrative duties to the Supervisor.3. Advise clients on export processes in Costa Rica.4. Complaint handling and customer complaints.Customer Service SpecialistFunctions:1. Specialized service to the company's key accounts.2. Complaint handling and customer complaints.3. Follow up on shipments of key customers for the company.Customer Service Agent.Functions:1. Answer calls and provide information on the processes of import and export customers.2. Indicate the procedures for the nationalization of shipments.3. Provide information about the service NetexpressUSA.4. Follow up on the air waybills.