Alea Andaya Email & Phone Number

• Manage the company's social media accounts• Create original content • Create and write blog posts • Design Marketing Material (print & digital)• Manage company website (adding/deleting content as needed)

• Produce & design marketing material using a variety of Adobe Creative Suite applications• Develop graphics for product illustrations, website, social media and print media• Design artwork for marketing activities, meet the deadline, follow up the mass production and ensure the quality control of the prints• Ensure designs are consistent of and adhere to company brand standards

• Train new office employees in company procedures and policies• Create and implement a training plan to have a clear learning procedure while also tailoring the trainee’s learning speed• Travel to and assist all offices with day to day procedures when needed• Manage admin schedules to ensure coverage for all offices• Guide all new employees & check on their progress; ensuring that they are set for success

• Manage an ongoing online review campaign which results in higher online search engine rankings• Keep up to date with online technologies & utilize them to promote the company online• Update all social media platforms• Maintain company website appearance & content

-Answering phone calls and greeting clients.-Booking appointments.-Ordering and maintaining stock.-Fax & correspondence with multiple offices and other clinics. -Ensuring cleanliness of the office and medical equipment.-Updating program databases.-Billing extended health insurance and following up with payment.-Receiving payment and issuing receipts/invoices through QuickBooks.

• Answer and assume full responsibility and ownership of incoming customer calls, e-mails, live chat and social media questions while ensuring complete customer satisfaction• Assist in exceeding last year’s numbers and percentage• Uncover customer needs through the use of effective probing techniques, active listening and communication skills• Process orders, returns and exchanges via phone• Research and obtain resolution of a variety of customer complaints and issues, while maintaining and enhancing an ongoing relationship with customers• Moderate reviews and questions that are posted on the website• Contact customers if we run into any issues with their orders• Escalate calls as appropriate, and alert appropriate staff of any potential Customer Service problems or issues

• Welcome guests and provide the highest level of service to promote and uphold company standards and exceed guest expectations• Answer questions and provide suggestions tailored to purpose of stay• Process Check Ins and check outs efficiently by operating Property Manager System• Respond to guest requests and concerns in a personal and courteous manner• Act as liaison between the hotel, guests and other agencies such as restaurants, travel agencies, transportation and recreation

Graphic Design

Bachelor Of Arts (Ba), Anthropology

Education record

Activities and Societies: -Recreation Leadership 2008-2010 *organized events in and outside of school *volunteered at various school.

Graphic Design

Graphic Design

Marketing/Marketing Management, General