Alexandre Alves Email & Phone Number

State Of São Paulo, Brazil

Main responsibilities:1) Identify professional services opportunities to sell projects to help customers deliver a differentiated customer experience.2) Deeply understand customer business. Break down business goals, figure out business issues and bottlenecks, provide product solutions and integrate/manage cross-team resources for solution implementation.3) Manage professional services engagement from an end to end point of view making sure technical teams, customer teams, budget, timelines and goals are achieved as of the initial statement of work agreed.

Brasil

Main responsibilities:1) Manage a team responsible for assisting customers to streamline their processes, automate and ensure business results through many different Agile techniques (SAFe, Scrum, Kanban, Lean) and automation (RPA, BPM, DevOps, Orchestration). 2) Administration of suppliers and budget, routine planning in the execution of the service, preparation of the action schedule, service quality and satisfaction key indicators management, management of the service's internal and public knowledge (support, stakeholders and users) and staff and material resource management.3) Participation in process change committees to facilitate the use and implementation of agile mindset and practices.

Brazil

Main responsibilities:1) Supervisor of a team responsible for supporting, monitoring and improving the infrastructure of applications, processes and business operations for many different customers.2) Expertise in the management of continuous service improvement through all ITSM capabilities such as incident management, problem management, change management and knowledge management of the services signed up by the customers.

Main responsibilities:1) Initially a product specialist for solving critical issues and further promoted to technical leader of the first level support team.2) Content development for the web community, customer training and support team training.3) Project Manager for Latin America projects on the activity planning, budget definition, project schedule and organizational change management (impact and training map).

Brasil

Main responsibilities:1) Responsible for the design and implementation of new infrastructure and application solutions.2) Vendor management in the implementation of new infrastructure and application solutions.3) Maintenance of applications with suppliers and stability of the server farm.4) Content generation and training for users.

Brasil

Responsible for define along with customers all the requirements needed for the application development as well as coordinate with development team the priority for each task.

Information Technology, Computer Science

Marriage And Family Therapy/Counseling

Master Of Business Administration - Mba