Patient Care Coordinator
Current- Deliver high-quality remote support via chat, phone, and email, serving as one of the first responders to any inbound questions or requests from Forward members- Facilitate care and streamline handoffs with other parties in the healthcare system- Demonstrate empathy and problem-solving skills in answering questions, addressing issues, and coordinating with third parties- Triage high responsibility issues and escalate medical concerns when necessary- Create loyalty among users by contributing to the overall Forward experience- Work collaboratively with a team of peers to solve customer issues and complete clinical and administrative tasks on behalf of Forward’s doctors and nurse practitioners- Compliant with HIPAA while working with PHI