Alexandre B Luque Email & Phone Number

Sao Paulo, Sao Paulo, Br

▪ Lead a multidisciplinary team with 12 members responsible to develop strategies to deliver and create digital products (funds, pension funds, cds, savings) using a lot of data for 22MM clients. We raised BLR 40Bi in 2020. (discovery, ideation, design, development and launch of user-centered product experiences). Budget products management, P&L and risks analysis, and financial reports.▪ Creation and implementation of the principal project in Itau Unibanco since the end of 2018, named “Novo Modelo de Assessoria de Investimentos – NMA Ion”. We will hire 1.700 investment specialists for 128 offices to attend 1MM customers until Jun2022. We have launched a new App only for investments, named “Ion Itau” and created a new department to support all other clients. In our first MVP (minimum value product) of the “NMA”, we have increased our service revenue by 60%.▪ Work alongside the bank executives to explore market opportunities with innovation projects such as Crypto Funds aligned with business strategy. I made the product case, meet-up meetings, roadmaps and roadshows. + BLR 670MM Fund Raising in 2021.▪ Manage teams responsible to understand the principal pain of our external/internal clients to develop new ways to connect with them. Implemented a Net Promoter Score rating for investment products to measure our actions. In 2020, NPS was 36 of 100. In July 2021 was 61. Implement social media strategies for retails customers.▪ Led workshops with other departments such as Credit Cards, Loans, Insurance to share an Agile methodology adapted for Business. The product owners have used new tools to manage teams also have tried to change their mindset. Efficiency increased on average by 40%.

Sao Paulo, Sao Paulo, Br

Sao Paulo, Sao Paulo, Br

.▪ Team coordinator on a project to change the credit portfolio from loans without guarantees to loans with guarantees and less risk. We hired 2k interns to be promoters on target branches. Changed and created goals, administrated training for +10k people, managed 80 commercial managers who traveled around the country to explore the opportunities in each target branch, and also capture new payrolls to the bank. In 3 years we quadruplicated our year revenue to BLR 320MM. ▪ Headed analytics studies, KPIs and created a new tool named “Mapa da Mina Consignado”. Used all clients and branches data, the tool showed opportunities in each branch in a map per sale channel, moreover, it output a recommendation to what has to be done to improve and achieve the goals. Commercial efficiency improved by 45%. I won a Itau Unibanco award “Todos pelo Cliente”. ▪ Acted as PMO in a project to change our physical sales to a digital environment – bankline and App. Cost reduced in 90% - 2 years. ▪ Created personalized communications and sent for each branch employee (10K) per week, illustrating benchmarks with cases situations.

Osasco, São Paulo, Br

▪ Led M&A studies and valuations to show business opportunities for the bank board to buy companies or make a partnership with them. Case HSBC – BRL 16 Bi. ▪ Responsible to implement and present executive financial presentations with all business directors to the bank board. (Investments, Credit, Insurance) consolidating the banking Holding results. Analysis of budget, cash flow, costs, incomes, profits.▪ Automatized process using Office tools which increased the department efficiency by 50%.▪ Created a program named “Conheça seu banco” for employees to understand how sales turn into profits.▪ Led M&A studies and valuations to show business opportunities for the bank board to buy companies or make a partnership with them. Case HSBC – BRL 16 Bi. ▪ Responsible to implement and present executive financial presentations with all business directors to the bank board. (Investments, Credit, Insurance) consolidating the banking Holding results. Analysis of budget, cash flow, costs, incomes, profits. ▪ Automatized process using Office tools which increased the department efficiency by 50%. ▪ Created a program named “Conheça seu banco” for employees to understand how sales turn into profits.

New York, Ny, Us

Sao Paulo, Sao Paulo, Br

Business Administration And Management, General, Business Administration And Management, General

Mba Strategic Management And Financial Business

Pós-Graduação, Certificate Business Administration - Cba

Bachelor Of Business Administration - Bba, Administração

Bachelor Of Marketing