• Direct front desk operations with a focus on hotel reputation, staff productivity, and operational efficiency. • Collaborate with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction.• Arrange special accommodations for guests to enhance visitor experiences.• Resolve guest complaints promptly and followed up to verify restored satisfaction.• Oversee cash and credit card payment transactions at the front desk.• Mentor new staff on correct procedures, compliance requirements, and performance strategies.

• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.• Answered phone calls and emails to provide information, resulting in effective business correspondence.• Scheduled appointments, meetings, and events for management staff.• Utilized editing programs to proofread content for typo-free emails, memos and documentation.• Kept office equipment functional and supplies well-stocked to promote efficient operations.• Coordinated catering services for various functions

• Answering telephone inquiries and assisting with questions• Schedule and connect incoming students with University of Saint Joseph representatives• Greet incoming students and answer questions based on their interests and needs• Provide campus tours for prospective students• Utilize Slate, Microsoft Office• Work closely with support staff

• Spearheaded the development of summer sports programs for youth aged 11-18 in Hartford, CT.• Leveraged business analytics to pinpoint growth opportunities and enhance program efficiency.• Fostered a positive work environment, emphasizing stellar customer service in collaboration with the team.• Engaged actively in team brainstorming sessions and administrative meetings.• Managed accurate departmental records while supporting diverse program and administrative activities.• Orchestrated and analyzed social media campaigns, driving engagement and identifying key trends and marketing opportunities.