Alec Brainerd, Mba Email and Phone Number

▪ Provided administrative support with client liaison, mail distribution, and document filing. ▪ Handled multiple coverages simultaneously such as collision, comprehensive, bodily injury, and property damage for 1st and 3rd party insureds and claimants. ▪ Conducted complex accident investigations to determine liability and causation of injuries.▪ Maintained exceptional customer service and kept the claims process efficient and supportive. ▪ Analyzed a variety of accident details and causation of injuries to determine settlement values for bodily injury claims.▪ Maintained knowledge and competency of various state laws and corporate policies to make appropriate coverage decisions.

▪ 1st Party Casualty▪ Went above and beyond to provide administrative support with client liaison, mail distribution, and document filing. ▪ Entrusted with handling Personal Injury Protection (PIP) medical coverage. ▪ Cross-leveraged personal knowledge and experience to keenly analyze accident details, medical records, and terminology. ▪ Adopted a customer-first and positive approach to build rapport and strengthen relationships with 50+ customers, medical providers, and attorneys weekly. ▪ Demonstrated customer relationship management and delivered exceptional customer service in keeping the claims process efficient and supportive. ▪ Successfully contributed towards > 90% customer satisfaction ratings. ▪ Developed confidence and keen discussion methodologies negotiating settlements with providers and attorneys alike. ▪ Conducted in-depth research to gain a deeper understanding of policy contracts, regulations, and causes of injury to make informed coverage decisions. ▪ Developed further insight into correlations between medical records and motor vehicle accidents, injuries, or medical conditions to deliver comprehensive services to all customers throughout tenure. ▪ Navigated complex and voluminous documentation to pinpoint wage loss expenses for payment consideration. ▪ Conducted complex motor vehicle accident investigations to determine and establish liability decisions.▪ Entrusted with handling Uninsured / Underinsured Motorist (UM/UIM) coverage where I applied claims handling knowledge and skills with enhanced negotiation skills to offer bodily injury settlements up to $50,000.

▪ Developed profound familiarity with dialysis machines and processes to diligently operate dialysis machines for patients receiving treatment for kidney failure. Explained dialysis procedures to patients and addressed concerns.▪ Cultivated hygienic practices via regular cleaning & disinfecting of 5+ items: hemodialysis machines, chairs, trays, rooms & equipment. Preserved sanitization to prevent infection & ongoing medical complications.▪ Identified potential health hazards via routine quality control & safety checks to mitigate institutional risk.▪ Adopted a patient-centric mentality by securing safe transport, transfer & positioning for patients on specialized chairs. Leveraged individual & nuanced communication to guarantee patient cooperation and welfare through all stages of the patient journey.▪ Facilitated liaison with physicians and nursing staff to guarantee the highest level of care across patient care journeys.

• Educated patients and delivered comprehensive explanationsabout dialysis procedures and hemodialysis machine operationbefore treatment• Performed inventory management; shrewdly managed allprocurement orders to correlate closely with current stock levels• Restocked equipment and supplies required for hemodialysistreatment during the entire employment span• Maintained knowledge of CPT and ICD-10 coding principles,government regulations, and 3rd-party billing rules• Engaged in collaborative efforts with fellow doctors and nurseswithin the organization to administer correct treatment, enablingswift coordination and delivery of high-quality care• Supported organization operations with various administrativeresponsibilities• Took initiative to define staffing requirements, determinepriorities, and schedule clinical staff with minimal clashes toensure the highest level of care• Assisted staff members through individual and group conferencesin analyzing problems and improving skills.• Conducted regular performance evaluations for staff members,providing constructive feedback for professional growth.• Enhanced facility efficiency by streamlining administrativeprocesses and implementing new organizational systems.• Responded on 24-hour, 7-day basis to significant unusualoccurrences.• Managed vendor relationships, negotiating contracts for costsavings and improved service quality.• Developed emergency response plans to mitigate risks and ensurethe safety of staff and visitors in case of unforeseen incidents.• Improved staff productivity by developing effective trainingprograms and providing ongoing support.• Liaised with other healthcare professionals to developcomprehensive patient care plans and provide highest quality ofcare.• Conducted routine facility inspections, identifying areas needingimprovement and eliminating hazards posed to staff and residentsfor continued compliance with associated regulations.