Directing Sales Operations, Product Operations, and Client Experience.Within my first 6 months I've driven a 50% increase in Revenue ($6M to $9M ARR), 35% increase in client Engagement, and a 16% reduction in client Churn through implementation of globally scaled operational programs unblocking our sales pipeline while facilitating higher velocity & higher impact product R&D practices.Developed realtime end-to-end sales & client lifecycle models, designing & implementing critical KPIs associated with Conversion, Revenue, Engagement, Churn, and Retention, among others.Implemented feedback loops from every sales stage to drive GTM initiatives (marketing strategy, account management & sales tactics), and client success (client experience promises, processes, & tooling).

Providing Fractional Leadership & hands-on expertise for Tech and Finance organizations.While serving in CXO and direct operator roles, I've been delivering critical solutions across Sales & Revenue Pipeline Optimization (pipeline & KPI modeling, team building & compensation structures), and Product Development (ML/Generative AI, Multimodal Search Engineering, Big Data Analysis).

Achieved 6x Annual Revenue growth, 125% Net Revenue Retention, 14x reduced Customer Time-To-Value, 5x increased Platform Engagement, and 4x expedited development cadence by orchestrating complex cross-functional Data, Product, Sales & Marketing programs, and driving execution through strategic roadmapping, rigorous prioritization, resource management, and exhaustive metric design & reporting (OKRs/KPIs, personnel & product analytics).Generated more than $100M in annual Business Value for world-class brands including: Airbnb, Coinbase, Doordash, and many others - Pairing the SE, BI, and CSM teams I directed with Fin’s Operational Intelligence data to drive impactful business process improvement initiatives and strategic decision making.Patented & Launched multiple ML and Data Analytics systems to analyze tens of millions of events per hour, correlate data observations & predictions with key business-metric impact, and automate cost-saving & quality improvement actions.

Architected and Managed Fin's flagship 'Operational Intelligence' big data platform — Enabling world-class brands like Airbnb, Coinbase, and Doordash, among many others, to identify $100M+ in total improvements.Prioritized, Designed, Prototyped & Launched more than 100 product features spanning: ML/AI, Data Infrastructure & Pipelines, Data Modeling & Transformations, Data Analysis & Insights Automation, APIs & Data Import/Export mechanisms, and User Interfaces & Visualizations -- committing thousands of lines of SQL & Python.Ran Product Marketing initiatives — Competitive Analysis, VoC, Buyer Journeys, Product/User Journeys, Customer Stories & Profiling, and Market/Brand Positioning → feeding GTM strategy & Product roadmap.Fin.com Website Archive: https://archive.betterwithfin.com/Password: betterwithfin

Achieved 100%+ increases in Revenue, Customer Retention, CSAT, NPS, and Operational Efficiency while directing strategy for CX Operations & CX Platform to continuously optimize products, workflows, and org structures.Scaled global service excellence programs for more than 200 internal and external team members.

Managed a broad-spectrum product & analytics portfolio including complex initiatives across:- Automated & Guided Workflows → 10x improvement in workflow consistency, and 5x reduction in task failures- Intelligent Work Routing → 2.5x improvement in task handle times, 2x increase in customer satisfaction- Content Moderation & Quality Management Systems → 5x increase in throughput- Staffing/Scheduling Algorithms → Global Demand Prediction and Supply Allocation for 24/7 operations

Drove significant improvements to COGS, OpEx, and Revenue streams by analyzing large multivariate datasets, devising improvement initiatives, and modeling top-line impact to build business cases for Product & Ops resources

Co-Invented an FDA Class II Lumbar Interbody Fusion Device (Spinal Implant) → IP acquired by top US medical device company.Led four Engineers and one Surgeon through Device Conception, Design, Functional Prototyping, and Product Licensing.