Alec Defilippo Email & Phone Number

San Francisco, Ca, Us

San Francisco Bay Area

Directing Sales Operations, Product Operations, and Client Experience.Within my first 6 months I've driven a 50% increase in Revenue ($6M to $9M ARR), 35% increase in client Engagement, and a 16% reduction in client Churn through implementation of globally scaled operational programs unblocking our sales pipeline while facilitating higher velocity & higher impact product R&D practices.Developed realtime end-to-end sales & client lifecycle models, designing & implementing critical KPIs associated with Conversion, Revenue, Engagement, Churn, and Retention, among others.Implemented feedback loops from every sales stage to drive GTM initiatives (marketing strategy, account management & sales tactics), and client success (client experience promises, processes, & tooling).

Providing Fractional Leadership & hands-on expertise for Tech and Finance organizations.While serving in CXO and direct operator roles, I've been delivering critical solutions across Sales & Revenue Pipeline Optimization (pipeline & KPI modeling, team building & compensation structures), and Product Development (ML/Generative AI, Multimodal Search Engineering, Big Data Analysis).

San Francisco Bay Area

Achieved 6x Annual Revenue growth, 125% Net Revenue Retention, 14x reduced Customer Time-To-Value, 5x increased Platform Engagement, and 4x expedited development cadence by orchestrating complex cross-functional Data, Product, Sales & Marketing programs, and driving execution through strategic roadmapping, rigorous prioritization, resource management, and exhaustive metric design & reporting (OKRs/KPIs, personnel & product analytics).Generated more than $100M in annual Business Value for world-class brands including: Airbnb, Coinbase, Doordash, and many others - Pairing the SE, BI, and CSM teams I directed with Fin’s Operational Intelligence data to drive impactful business process improvement initiatives and strategic decision making.Patented & Launched multiple ML and Data Analytics systems to analyze tens of millions of events per hour, correlate data observations & predictions with key business-metric impact, and automate cost-saving & quality improvement actions.

San Francisco Bay Area

Architected and Managed Fin's flagship 'Operational Intelligence' big data platform — Enabling world-class brands like Airbnb, Coinbase, and Doordash, among many others, to identify $100M+ in total improvements.Prioritized, Designed, Prototyped & Launched more than 100 product features spanning: ML/AI, Data Infrastructure & Pipelines, Data Modeling & Transformations, Data Analysis & Insights Automation, APIs & Data Import/Export mechanisms, and User Interfaces & Visualizations -- committing thousands of lines of SQL & Python.Ran Product Marketing initiatives — Competitive Analysis, VoC, Buyer Journeys, Product/User Journeys, Customer Stories & Profiling, and Market/Brand Positioning → feeding GTM strategy & Product roadmap.Fin.com Website Archive: https://archive.betterwithfin.com/Password: betterwithfin

San Francisco Bay Area

Achieved 100%+ increases in Revenue, Customer Retention, CSAT, NPS, and Operational Efficiency while directing strategy for CX Operations & CX Platform to continuously optimize products, workflows, and org structures.Scaled global service excellence programs for more than 200 internal and external team members.

San Francisco Bay Area

Managed a broad-spectrum product & analytics portfolio including complex initiatives across:- Automated & Guided Workflows → 10x improvement in workflow consistency, and 5x reduction in task failures- Intelligent Work Routing → 2.5x improvement in task handle times, 2x increase in customer satisfaction- Content Moderation & Quality Management Systems → 5x increase in throughput- Staffing/Scheduling Algorithms → Global Demand Prediction and Supply Allocation for 24/7 operations

San Francisco Bay Area

Drove significant improvements to COGS, OpEx, and Revenue streams by analyzing large multivariate datasets, devising improvement initiatives, and modeling top-line impact to build business cases for Product & Ops resources

Atlanta

Co-Invented an FDA Class II Lumbar Interbody Fusion Device (Spinal Implant) → IP acquired by top US medical device company.Led four Engineers and one Surgeon through Device Conception, Design, Functional Prototyping, and Product Licensing.

Syracuse, New York Area

Atlanta, Ga

Bachelor Of Science (Bs), Biomedical Engineering, Graduate

Graduated with Highest Honors

Minor, Computer Science