• Supported managers and claim representatives by managing tasks such as manager summary file notes, restitution letters, 10-day letter notices, cover letters, and other administrative responsibilities.• Updated and maintained over 900 loss descriptions across thousands of files, ensuring accurate and current documentation.• Participated actively in mediations and investigations for ongoing claims, contributing to efficient resolution processe

• I have been able to cultivate positive relationships through communication with homeowners to promote continued business. • Time management skills of navigating 25+ yards while going to school full time and maintaining other commitments.