Alec Macdonell Email and Phone Number

Currently I serve as a network consultant in the IATD (Industry Analysis and Technology Division) of the Federal Communications Commission in Washington, DC. I advise economists, lawyers and administrators in the Commission on matters related to telecommunication and network technologies -- their impact and future impact.

Performed duties in 2 different roles during this period: Director of Engineering and Senior Engineer. Responsible for leading the corporation engineer team in a highly matrixed organization providing enterprise-class infrastructure IT solutions engineered to address the needs of commercial businesses and public organizations with more than 1,000 employees that have complex user requirements. Primary technologies include: core IP networking; wireless LAN; Unified Communications; security; and managed services. My responsibilities included: manager of corporate engineers; maintaining master production schedule; engineer development and training; technical aspects of partner certification and CSat internal process to support Cisco Systems Silver Partner status; new hire on-boarding; and delivery of managed services.During this time I also worked as a senior engineer responsible for understanding client/prospect requirements, make appropriate recommendations, design of complex & integrated IP - Wireless - Voice - Security based technology solutions, manage projects and build client loyalty. Technologies covered: IP networks; LAN technologies; wireless; voice; security; and moving into data center storage architectures.

Provide consulting services for network, professional services, business, web and talent development requirements. Currently, consulting for Global Knowledge LLC, on a talent development proposal for a Fortune 100 firm to develop trusted advisors for their global channel partners. Additionally, provide web, business, and operations services a for non-profit organization - 501(c)(3).

I am the AS Academy department head for Advanced Services (AS), part of Cisco Systems, Inc. This department is charged with global talent creation, on-boarding and development for Advanced Services (AS). Cisco Advanced Services (AS) is over a billion dollars inannual revenue organization with approximately 4000 professionals. Advanced Services is a premium post sales customer support organization that provides network services to the very largest service providers and Fortune 500 companies in the world. AS Academy provides 3 global services: talent creation, talent on-boarding and talent development. AS Academy’s global mission is to provide programs tailored to the AS mission initiatives that are not provided by other organizations. AS Academy uses a highly leveraged structure and cross-functional collaboration to accomplish its mission. This is accomplished by using innovative & highly leveraged foundation of organization, processes and execution to accomplish its mission.

Served in a number of regions as the AS delivery manager, responsible for the business operations, profitability, customer success and development of personnel, This included: Canada, Latin America and Asia Pacific (APAC) theaters. My teams provided network consulting for large enterprise & service provider customers. This included architectural, network design, advanced technology implementation and other networking services to optimize & enhance customers networks. Ensured correct delivery of optimization and professional services work for large Enterprise and Service Provider customers.

Lecturer for Graduate and Undergraduate computer science courses with University of Maryland (Oct 1985 - Jun 2000). Courses taught: Client-Server & Network Programming (BSD Sockets in C), Distributed Processing, Local Area Networks, Computer Architecture, Operating Systems, C Language, UNIX Operating System, UNIX System Programming (in C), Computer and Data Communication, PASCAL, Data Structures and a full range of Windows/MSDOS applications.

Brought order and cohesion to a globally dispersed, multicultural, cross-functional virtual teams in an extremely short time frame while maintaining focus on customer issues. Managed conflicting business drivers to ultimately restore customer confidence in Cisco as a company and its products and services. Managed critical customer situations at highest level with potential to impact customer success and Cisco business. Directed highly skilled CAP virtual teams in dealing with customers and Cisco executives in crisis situations. Brought disparate organizations of customers, partners, and Cisco personnel together to work toward common goals and explain customer perceptions and other non-technical issues. The position required a high degree of flexibility, focus, and diligence to ensure customer success

The Cisco Technical Assistance Center (Cisco TAC) provides around-the-clock, award-winning technical support services for Cisco products and technologies. Brussels is one of four worldwide post-sales technical support centers for all of Cisco's products and services. The Euro-TAC provides Tier-III network and trouble-shooting support for customers throughout Europe, Middle East and Africa (EMEA). Led and/or managed the following technology teams: (1) Cisco Architecture & Technology Solutions, (2) TAC Laboratory ($20 million), (3) Training and (4) Network Management Support (NMS). Received assignments in the form of objectives, contributed toward establishing new operational objectives and work plans, and determined how to use resources to achieve goals. Provided guidance to subordinates within the latitude of established company policies. Recommended changes to policies and established procedures that affected immediate organization.

Served in the Theater Network Control Center (TNOC) supporting network and communications operations for the U.S. Army throughout Europe, as a GS-13 (temporary promotion) and GS-12 civilian rating. My primary duty for the period was as a senior network analyst in the Data Network Control Center (DNCC). The DNCC is a group network analyst for the control & operation of TCP/IP, X.25 and SNA data networks for 5th Signal Command. Positions included: (1) duties as a COTR (Contracting Officer Technical Representative) for the US government (2) Chief of the NMS Support team and (3) Chief of the DNCC (Data Network Control Center). This required the development of policies, their publication and ensuring appropriate control measures to ensure they were executed correctly. Used DBMS, UNIX system admin, LAN, TCP/IP, UUCP & X.25, application development and trouble shooting skills. Developed and executed requirement plans and purchase orders, including auditing of contractor compliance.

Senior lecturer for Graduate and Undergraduate computer science courses Boston University (Sep 87 to Dec 93). Courses taught: Client-Server & Network Programming (BSD Sockets in C), Distributed Processing, Local Area Networks, Computer Architecture, Operating Systems, C Language, UNIX Operating System, UNIX System Programming (in C), Computer and Data Communication, PASCAL, Data Structures and a full range of Windows/MSDOS applications.

These positions required detailed knowledge, programming, and administration of relational database management systems (DBMS), UNIX system administration, LAN hardware and software, communications protocols/networks (TCP/IP, UUCP & X.25), application development and trouble shooting skills. Developed and executed requirement plans and purchase orders, including auditing of contractor compliance. Served as IBM MVS system and applications programmer with limited experience in system security (ACF2), system backups and maintenance of COBOL programs. Acted as Chief, Automation Office for several US Army organizations in Europe. Developed a relational database management system (RDBMS) to provide strategic European wide repair parts visibility.

During this period I worked for the Value Division of Allis-Chalmers in the Production and Inventory Department. Manufacturing Project Manager for the "Chicago Deep Tunnel" multi-million dollar water control valve project initiative for Allis-Chalmers. Also included a rotation as a Purchasing Agent. During this period I also achieved Certified Production & Inventory Manager certification from the American Society of Production & Inventory Control Specialists.