Alec Maclane Email & Phone Number

Fresno, California, United States

Deliver world-class customer experience for all customers in the region from project approval to solar activationHandle escalated projects with the Customer Success teamIdentify areas of improvement in our customer journey and work cross functionally with stakeholders to executeSet performance standards and targets for Customer Success Specialists and utilize scorecards, tools, and other systems to manage team performance Regularly coordinate with the Electrification Managers on pipeline progress and construction capacity, to ensure customers can be activated as expediently at possibleRegularly coordinate with Home Upgrades team Field and SubK managers to ensure expectations are being met and collaborate on ways to improve handoffs between the teamsCollaborate with the Site Audit and Design teams to solve issues and innovate new ways to reduce rework and improve customer experienceBuild strong working relationships with regional sales representatives to provide seamless customer experience and improved expectation setting.Provide leadership for the implementation of new products, processes, and services within the regionIdentify regional issues, trends and concerns. Implement mitigating actions, and provide upward feedback to highlight potential policy and process changes to drive larger-scale changes and improve operations Deliver overall pipeline performance and cycle time insights to the Director of Electrification Operations and support regional strategy setting and execution

Fresno, California, United States

Deliver world-class customer experience for all customers in the region from project approval to solar activationHandle escalated projects with the Customer Success teamIdentify areas of improvement in our customer journey and work cross functionally with stakeholders to executeSet performance standards and targets for Customer Success Specialists and utilize scorecards, tools, and other systems to manage team performance Regularly coordinate with the Electrification Managers on pipeline progress and construction capacity, to ensure customers can be activated as expediently at possibleRegularly coordinate with Home Upgrades team Field and SubK managers to ensure expectations are being met and collaborate on ways to improve handoffs between the teamsCollaborate with the Site Audit and Design teams to solve issues and innovate new ways to reduce rework and improve customer experienceBuild strong working relationships with regional sales representatives to provide seamless customer experience and improved expectation setting.Provide leadership for the implementation of new products, processes, and services within the regionIdentify regional issues, trends and concerns. Implement mitigating actions, and provide upward feedback to highlight potential policy and process changes to drive larger-scale changes and improve operations Deliver overall pipeline performance and cycle time insights to the Director of Electrification Operations and support regional strategy setting and execution

Fresno, California, United States

- Lead metro market team of Branch Pipeline Managers (3 BPMs)- Lead team all-hands calls to review branch performance, surface and drive process improvements, and share best practices - Lead cross-functional teams of sales, project operations (interconnection, permitting, sub-contracting), construction professionals, and installers- Conduct 1:1 coaching sessions with BPM to review branch KPI’s, individual performance and capabilities, and drive individual capability building - Effectively manage and prioritize projects to ensure streamlined pipeline and speed to install- Shadow customer huddle calls facilitated by Branch Pipeline Managers to ensure that best practices are followed and provide coaching to BPM on capability improvement around: - Efficient and inclusive meeting facilitation - Effectively manage and prioritize projects to ensure streamlined pipeline and speed to install - Identification of current and potential issues in project development, leveraging business acumen and familiarity with construction to drive profitable results at a branch level- Project management and establishment of clear outcomes, ownership, and deadlines to meet targets - Proactively communicate to stakeholders regarding project status, milestones, and issues- Proactively communicate to stakeholders regarding program adoption, branch performance, or recurring issues to drive larger-scale changes and improve operations- Performance manage BPM’s and work with HR/recruiting to backfill replacements as necessary- Problem solve project challenges, support teams in removing roadblocks, and drive quick action and resolution- Consolidate results and read out to leadership on cycle time and realization metrics of branches and the metro markets supported- Diagnose recurring issues, identify potential mitigating actions, and drive policy and process change changes to improve operations

Fresno, California, United States

- Lead Customer Huddles to gain cross functional alignment on project design and scope- Direct daily project pipeline review to identify current and potential issues in project development, leveraging business acumen and familiarity with construction to drive profitable results at a branch level- Effectively project manage and prioritize projects to ensure streamlined pipeline and speed to install- Establish clear outcomes, ownership, and deadlines on projects to meet targets- Communicate to stakeholders regarding project status, milestones, and issues- Problem solve project challenges, support teams in removing roadblocks, and escalate issues as needed to ensure quick action and resolution- Develop and maintain relationships with internal teams (Sales, Branch, Interconnection, Permitting)- Consolidate results and read out to leadership on branch pipeline performance, including cycle time and conversion metrics- Diagnose recurring issues, identify potential mitigating actions, and provide upward feedback to highlight potential policy and process changes to drive larger-scale changes and improve operations

Fresno, California Area

Control solar projects from contract signing through permission to operate from the utility company. Customer communicationsInstallation schedulingUnderstanding of utility requirements and processes Materials management Facilitate design concerns and constructabilityUnderstand solar functionality and basic engineeringExpense reportsWork with obtaining subcontractors for additional scope of workAnswer questions regarding solar contract detailsEnsure operation targets are met

Chico, California Area

Chico, California

- Sale of many original artworks in multiple establishments and local galleries over the course of my time in Chico funding my college tuition. - Commissioned works- Mass produced a unique style with air compressor vibrant splatter of acrylic color and synthetic poly primer white drips and thin curvy lines.