Alec Pilman Email & Phone Number

Naperville, Il

- Deploy and maintain inventory of (80+) user workstations and portable devices.- Evaluate current hardware and implement latest technologies.- Troubleshoot, maintain, and backup Windows, macOS, Linux, and related software.- Respond to technical support requests in person, phone, and electronically.- Provide remote and on-site support for installed base equipment.- Log all interactions into helpdesk ticketing system and update documentation database.- Create end user step-by-step guides and video tutorials.- Assist in performing internal IT security audits and end user penetration testing.- Create acceptable use policies, incident response procedures, and disaster recovery plans.- Use of Microsoft commands and utilities, networking tools, VPNs, virtual machines, etc.

Wheaton, Il

- Educated on the core IT certification standards of A+, Network+, and Security+- Work alongside other students to learn new IT material and implement industry standards- Present oneself in a professional manners and uphold soft skills within the workplace- Use of Oracle VM VirtualBox and Cisco Packet Tracer- Network cable and connector terminating

Bartlett, Il

- Desktop and laptop hardware troubleshooting and maintenance- User security education, malware threat awareness, and proper security practices- Specialized PC building- Advise users on electronic device purchases and usage- Update and optimize private home and small business networks- SOHO wireless/wired router and switch configuration

Bartlett, Il

- Assume full responsibility of business operations- Monitor online sales and inventory management- Oversee product listings and maintain customer relations- Analyze purchasing and sales data

Elgin, Il

- Personally provide guests with high quality service- Maintain restaurant appearance, cleanliness, and functionality- Efficiently operate and navigate POS systems

Elgin, Il

- Assist Buckingham team in all aspects of guest service and maintain front of house appearance- Train new steakhouse team members

Information Technology Major

Associate’S Degree, Science