Alec Rive Email & Phone Number

Edinburgh, Gb

Edinburgh, Scotland, United Kingdom

I completed the Duty Manager training during the UK national lockdown and am responsible for health and safety, compliance, guest issues and complaints and emergency procedures.

Edinburgh, Scotland, United Kingdom

Having completed my vocational training, I was looking to move back to full-time work and looking for my next step, fortunately, a position open up back of house with the reservations department. As the one area of hospitality, I was yet to gain experience with, I applied for the position and was offered. I am now responsible for guest reservations, pre-arrival checks and balances, minor accounting and responding to guests, pre-arrival.

Edinburgh, Scotland, United Kingdom

A position became available for a supervisor position and as I was already trained for the night audit and this had been a previous position of mine, I was offered the position of the Night Supervisor on a part-time contract, to still allow me time for my studies. I was responsible for the hotel during the night for any guest-related issues, and emergency procedures, whilst managing a small team.

Edinburgh, Scotland, United Kingdom

In order to complete an educational qualification, I requested to reduce my hours to allow myself more time for study. I also undertook Duty Manager shifts during this time.

Edinburgh, United Kingdom

My first job back in the UK from working overseas, I was employed as a Guest Services Agent and Concierge for the Hampton franchise of the Hilton brand, operated by Interstate Hotels and Resorts. I was responsible for daily reception duties and food and beverage service.

London, United Kingdom

Freelance position with an events company in two major cities in the UK. Worked asbarista, bar and waiting staff for a number of major events across the country,including The Open 2016, Victoria Secret Fashion Show and The Royal GardenParty at Buckingham Palace, as well as catering staff for weddings, ceremoniesand parties. Providing the highest quality of Customer Service, professionalismand hospitality at all times. Worked on several high-profile events around Londonand the South East. Positions as detailed;

London, England, United Kingdom

London, England, United Kingdom

Whistler, British Columbia, Canada

Whistler, British Columbia

Working for Lodging Ovations, under Whistler Blackcomb and Vail Resorts.Guest Services and Concierge. Worked mainly at reception, checking in guestsand taking pre-authorisations, recommended and booked tours and excursions,and prepared welcome packs for next-day arrivals. I was also employed as a Bellmanand Night Auditor, the latter of which, I was responsible for training all the staff.

Whistler, British Columbia, Canada

Vancouver, Canada Area

I was working for an agency responsible for staffing a wide range of events in Vancouver, including conferences, conventions and emergency staffing. I am experienced in registration for large conferencing events.

Toronto, Canada Area

I handled inbound calls for a Canadian clothing line, using my customer service skills on a daily basis. Duties included;- Confidential data entry of client details- Seling Canada Goose products, ensuring professionalism at all times.- Responding to guest emails

Edinburgh, United Kingdom

Provided excellent Customer Service and information for tourists visiting Edinburgh and Scotland, booked and up sold tickets for attractions and events. Sold and recommended day tours and longer trips for the companies which provided them. Booked last minute accommodation in the city and around Scotland. Explored the products that we sold by undertaking familiarisation trips for market research. Data entry for marketing of customer demographics. Performed duties with highest level of professionalism. Used EPOS as a point of sale and memorised the USPs of each attraction to best help the customer.

Edinburgh, Scotland, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Edinburgh, United Kingdom

Worked as a travel agent and information guide to help the customer in planning their holiday to Scotland and booked accommodation for them and amenities during their stay. Worked EPOS and used language skills to communicate with foreign clients.

Edinburgh, United Kingdom

Housekeeping, Kitchen Assistant, Bookings and Check In, IT Development. Provided excellent Customer Service to all clients staying at the hotel and kept professional at all times.

Higher National Certificate, Travel And Tourism, A

Travel And Tourism, National Certificate

Gcse, High School/Secondary Diplomas And Certificates