Established and implemented streamlined protocols and standards, driving 300% growth in the Fulfillment Department.Collaborated with Sales Department to successfully plan and execute specialized Kickstarter fulfillment campaigns.Managed daily fulfillment operations for over 100 clients with a focus on efficiency and quality control.Accompanied C-suite executives to trade shows, playing a key role in securing new contracts with clients.

Managed renewals and payments for 700+ residential units, ensuring timely and accurate processingCollaborated with rental assistance agencies and residents to reduce delinquency ratesServed as primary point of contact for addressing resident needs and concerns, maintaining high levels of customer satisfactionOrganized engaging monthly community events and produced marketing materials using Photoshop and InDesignProvided supervision and support to leasing consultants, resolving their day-to-day challenges with a calm and professional demeanor.

• Greet prospective residents, show property and perform leasing duties in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.• Monitor lease applications online.• Updated and tracked rents, late fees, deposits and application fees through Propertyware.• Issue appropriate notices as needed. (e.g. eviction notices, late payments, pest control)• Responsible for scheduling and payroll of over ten individuals on grounds and work crews.• Renew leases each month.• Physically inspect grounds, pick up litter and hire out maintenance services as needed.• Scheduling and payroll of over ten individuals on grounds and work crews.• Inspect property common areas, apartment units and grounds on a regular basis.• Collect and track rents, late fees, deposits and application fees from current, potential, and past residents.• Maintain all current and previous resident files.• Offer recommendations to management regarding improvements to the overall operation of the community.• Conduct follow-up activity as needed to establish and maintain positive resident relations

 Reached 100% occupancy by time of resignation with outstanding retention. Worked closely with owners to ensure smooth operation of multi-family site. Managed renovation staff and maintenance staff. Solely responsible for all stages of property management.

 Responsible for accepting and securing Bills of Lading from transportation drivers. Daily interaction with site managers and company management. Quickly promoted to Sargent of a site that saw over 1,500 gate accesses in 24 hrs Stationed as gate control for a Fortune 500 company