Alec Smith Email & Phone Number

I have over 20 years experience in the Medical Diagnostic field (Pathology).My experience include:• Managing the operations of a Field Service team• Attending and participating in regular Customer meetings and feedback sessions• Maintain contact with international Technical Support teams to ensure instruments and personnel are updated to the latest modification, PM and repair procedures• Managing and ensuring of engineer training• Managing company administrative procedures such as leave, working hours, expense claims • Building and strengthening customer relationships• Building and strengthening internal relationships with Technical Support, International Technical Support, Logistics, Finance and the Sales DepartmentOther duties include:• Performing internal Quality System Audits, as part of Deputy Quality System Manager• Working with the internal Quality Management team in ensuring ISO 9001 compliance• Key User for Oracle ERP implementation for the local service organisation