Alec Weidner Email & Phone Number

- Investigate system failures, performance bottlenecks, and technical challenges to identify root causes and develop long-term solutions- Generate reports and trend analyses to track recurring issues and recommend proactive solutions- Collaborate with cross-functional teams, including Development, Cloud Operations, and Professional Services, to drive continuous platform improvement- Maintain detailed documentation for troubleshooting procedures, system configurations, and support processes- Utilize ticketing systems such as ServiceNow and JIRA to manage incoming requests and ensure proper routing- Manage and prioritize support tickets to ensure compliance with SLAs, providing timely updates and post-incident analyses

- Member of an implementation team, responsible for configuring the system daily, following the guidance and direction provided by senior technical consultants- Utilize SQL, JS, CSS, and XML to help leverage client system needs- Design and implement client solutions, including building integrations, data conversions, and data update processes- Develop custom solutions to address business challenges and improve operational efficiency

Chicago, Illinois, United States

Chicago, Illinois, United States

- Manipulate the Loyola Language Resource Center website through T4 software- Work independently and as part of a team to ensure college students receive help within various college-based programs- Assure faculty and student satisfaction through organized events, conferences, and tutor sessions