Serve as key point-of-contact for existing clients and new clients to ensure all needs are understood and fulfilledReview and appraise client inventory, detailing consignment process, timeline, and expected payoutProactively connecting with customers in other areas of the business (i.e.: wine storage & retail) to drive new business opportunitiesCommunicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints. Liaise with high-value clients on their consignments ensuring all wine is entered promptly resulting in high customer satisfaction and repeat business.

• Inventoried and appraised client wine collections; liaised with consignors, sellers and buyers.• Packed, palletized, inspected, vetted, photographed, organized, and cataloged fine and rare wines for sale at auction via proprietary e-commerce auction software, SCore.• Assisted various warehouse operations as needed, e.g. order picking, order verifying, inventory scanning, and palletizing. • Inventoried, packed, and picked up consignments of fine wine throughout Southern California and New Jersey• Performed varied customer service and support capacities, e.g. fielding questions regarding collections, provenance, and individual lot characteristics. • Performed daily reports of seller consignments. • Organized, coordinated, and executed multiple Bordeaux wine dinners for clients at chef-driven restaurants in Los Angeles and Orange County. Working alongside the Chef and Château representatives and/or négociant to drive Bordeaux retail sales. Châteaux include: Château d'Yquem, Château Margaux, Château Brane Cantenac, Château Cos Estournel, Château Troplong Mondot, and Domaine Delon including Léoville-Las Cases, Clos Du Marquis, Pontensac, and Nénin.

Grew customer base from zero to 20 clients in 6 months.Implemented a cold calling strategy to help fill job needs for corporate businesses in myterritory.Sourced and attracted candidates by using databases, network marketing, and LinkedIn.Promoted company's reputation as the #1 ranked staffing company on Inc. 500.

Nick's Restaurant is a high-end American restaurant based in Laguna Beach. • Bartender, also in charge with pairing wines. Recognized for great service on Yelp and Trip Advisor. • Proven seller, consistently hitting or beating daily sales goals through techniques such as up-selling.• Responsible for training new employees and handling any compliancy issues though employing appropriate method techniques.

• Worked with local schools to drive product lines, gained public speaking experience and spoke with over 10,000 students, and ultimately met and exceeded sales quota 3/4 of the quarters in 2014.• Customized a prize program for each group that ran a program to create incentives for the kids to grow the volume of the sale. • Gained experience in prospecting new clients through cold calling, warm leads, and referrals. Additionally, gained experience in analyzing vast amounts of data to better understand which sales methods were most effective in retaining clients.∞ Created PowerPoints to guide potential clients through the sale cycle, and ultimately close the sale.Successfully re-signed multiple groups for a second sale within the same season

• Began career after education in hospitality school in Switzerland with a high level serving position for • Transitioned into bartending position, worked with managers in creating cocktail menus that would ensure customers received the best possible experience. The outcome resulted in an increase in overall liquor sales in the departments that experienced the changed menus.