Alec Balding Email & Phone Number

United Kingdom

Callington, Cornwall, United Kingdom

Plymouth, England, United Kingdom

• Supporting Staff onsite and remotely communicating by telephone, email and VNC• Logging calls in the helpdesk system to ITIL standard escalating when necessary.• Setup and support of hardware including desktops, laptops, printers and mobile devices.• Liaising with colleagues and external suppliers to resolve issues within the given time frame.• Updating the knowledgebase.• Setting up users via Active Directory• Outlook Exchange

Plymouth, United Kingdom

• Diagnosis of desktop, application, networking and infrastructure issues. • Experience of supporting a wide and varied client base. • Troubleshooting PC’s, laptops and mobile devices. • Providing 1st/2nd line support to users. • Administering the IT department’s policies and procedures. • Working closely with software suppliers to resolve operational issues.• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server 2012, Active Directory management, Windows Mobile, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

Buckfastleigh

• Support and maintenance of systems, software including phone systems and ecommerce website. • Purchasing of new Desktop, Laptop and Mobile equipment.• Office 365 setup and support• Adobe Cloud Management• Network and Telecommunications support• Magento Support• Configuration of routers and Aerohive wireless access points

Tavistock

• Providing first and second line support for users onsite and remotely. • Upgrading of existing XP machines to Windows 7.

Newcastle Upon Tyne, United Kingdom

Responsible for support and maintenance of IT equipment for small and medium sized enterprises both remotely and onsite. Fault diagnosis, preventative maintenance and installations of hardware and software on Windows environments including 2000, XP, Vista and Windows 7 and MS Office 2000, XP, 2003, 2007 and 2010 as well as various client and industry specific packages for the manufacturing, accounting, legal industries.Administration of AD and Exchange 2003, 2007 and 2010 including user setups and configurations supporting mobile access on IMAP, pop and exchange. Managing and configuring roaming, local and mandatory profiles in network environments from small office to multi-site sub-netted LAN configurations. Setup, customization and performance tuning Terminal Services environments.Experience of WAN technologies for projects such as the setup and configuration of VPNs using PPTP and IPSec. Also working in teams alongside senior engineers during various projects to achieve deadlines and meet client targets whilst gaining exposure to new technologies and services

Education record

Gnvq Information Technology Level 2, Pass With Merit

Nvq Information Technology Level 3, Pass

Mircosoft - Mcdst

Attended college to study towards the Microsoft - MCDST 2003

Bachelor Of Science - Bs, Information Technology

First year of study passed starting second year