Alec C. Email & Phone Number

Ferguson, Missouri, United States

• Review construction documents to determine the required material for a project and review assigned material for accuracy and compatibility
• Provide quotes for doors, frames, and hardware to contractors and customers
• Create submittals for doors, frames, and hardware that summarizes the materials that will be used and send submittals to the appropriate party for review
• Set up materials needed for each customer order into ordering system and manage the dates that the materials will be sent to the customer
• Coordinate delivery of materials with site contacts according to project schedule and deadlines
• Maintain external relationships by following-up with contractors to ensure the safe and timely arrival of material

Fenton, Missouri, United States

• Oversaw daily operations, fleet management, and revenue generation for designated functions.
• Led initiatives to enhance customer satisfaction and align sales strategies with customer expectations.
• Resolved customer issues promptly to ensure a positive experience.
• Drove productivity improvements by fostering employee involvement and adherence to company standards.
• Maintained active communication to boost employee engagement and achieve business goals.
• Provided regular updates and reports to management as required.

Chesterfield, Missouri, United States

• Utilized Tableau reports to train and prepare local team for the forecasted quarterly deliveries
• After store manager, served as the escalation point for team members
• Compiled and ran daily reports to analyze store performance and improve Customer Experience
• Supported training, new hire onboarding, organizing and executing validations with Tesla Advisors
• Managed customer feedback and increased communication with internal teams to better processes
• Provided direction and assistance in opening a new delivery location for Tesla in Saint Louis

Chesterfield, Missouri, United States

• Demonstrated mastery of presenting, selling and delivering the entire Tesla eco-system.
• Maintained store facilities: supplies ordering, work orders, vendor communication
• Maintained store fleet: coordinating service, allocation Management
• Supported training, new hire onboarding, organizing and/or executing validations
• Compiled and ran daily + weekly reports to analyze store performance and improve
• Monitored and executed expenses

Chesterfield, Missouri, United States

• Answered Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
• Determined if technical solution can be resolved over the phone; escalate immediately to Shop Foreman/ServiceManager to provide immediate attention
• Accurately recorded issues and data into Dealer Management System
• Conducted transactions w/ system; walk customer through correction and provide summary
• Communicated estimated completion time, regular updates and follow through on each customer vehicle
• Followed up with Customer on services provided; ensure they are satisfied with the work performed

St Louis, Missouri, United States

Bachelor Of Arts (Ba), Graphic Design

Associate’S Degree, Graphic Design