Alec C. Email & Phone Number

Ferguson, Missouri, United States

• Review construction documents to determine the required material for a project and review assigned material for accuracy and compatibility• Provide quotes for doors, frames, and hardware to contractors and customers• Create submittals for doors, frames, and hardware that summarizes the materials that will be used and send submittals to the appropriate party for review• Set up materials needed for each customer order into ordering system and manage the dates that the materials will be sent to the customer• Coordinate delivery of materials with site contacts according to project schedule and deadlines• Maintain external relationships by following-up with contractors to ensure the safe and timely arrival of material• Troubleshoot errors that may arise such as application or installation issues, changes in construction plans, damaged or defective materials, incorrectly supplied materials, etc.• Continually provide input for process improvements regarding quoting, detailing, and managing projects

Fenton, Missouri, United States

• Oversaw daily operations, fleet management, and revenue generation for designated functions.• Led initiatives to enhance customer satisfaction and align sales strategies with customer expectations.• Resolved customer issues promptly to ensure a positive experience.• Drove productivity improvements by fostering employee involvement and adherence to company standards.• Maintained active communication to boost employee engagement and achieve business goals.• Provided regular updates and reports to management as required.• Stayed updated with all administrative responsibilities per company policy.• Designed and implemented new operational processes to optimize company-wide efficiency.• Addressed specific challenges including total loss processing, vehicle licensing, registration for economic benefits, maintenance programs, and the development of a mobile repair team.

Chesterfield, Missouri, United States

• Utilized Tableau reports to train and prepare local team for the forecasted quarterly deliveries• After store manager, served as the escalation point for team members• Compiled and ran daily reports to analyze store performance and improve Customer Experience• Supported training, new hire onboarding, organizing and executing validations with Tesla Advisors• Managed customer feedback and increased communication with internal teams to better processes• Provided direction and assistance in opening a new delivery location for Tesla in Saint Louis

Chesterfield, Missouri, United States

• Demonstrated mastery of presenting, selling and delivering the entire Tesla eco-system.• Maintained store facilities: supplies ordering, work orders, vendor communication• Maintained store fleet: coordinating service, allocation Management• Supported training, new hire onboarding, organizing and/or executing validations• Compiled and ran daily + weekly reports to analyze store performance and improve• Monitored and executed expenses

Chesterfield, Missouri, United States

• Answered Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention• Determined if technical solution can be resolved over the phone; escalate immediately to Shop Foreman/ServiceManager to provide immediate attention• Accurately recorded issues and data into Dealer Management System• Conducted transactions w/ system; walk customer through correction and provide summary• Communicated estimated completion time, regular updates and follow through on each customer vehicle• Followed up with Customer on services provided; ensure they are satisfied with the work performed

St Louis, Missouri, United States

Bachelor Of Arts (Ba), Graphic Design

Associate’S Degree, Graphic Design