Alec Collom Email & Phone Number

Austin, Texas, United States

Served as technical liaison for Regional Sales Director, partners and customers for pre/post sales support and development. Leveraging technical product knowledge to provide solutions on-site and remotely to prospects and existing customers.• Support Sales Director, re-sellers, prospects and customers with all technical aspects of RFP/RFQ, product demo's, network configurations, implementations and on-going customer success.• Exceeded yearly sales goal in 2020.• Support Sales and marketing activities by attending trade shows, conferences and other company events.• Provide technical trainings with re-sellers, channel partners and customers.• Interpret customer's technical requirements and needs - through discovery and scope and provide project tracking to ensure success.• Provide detailed technical demo's tailored to customers needs and common obstacles encountered.• Project lead on state contract handling POC, design of migration, training and implementation.

• Build and maintain process for Procurement, Deployment, Administration, Automation, Performance-tuning and Recovery procedures for all corporate devices.• Serve as Subject Matter Expert (SME) on network endpoint management, asset procurement, life-cycle tracking and administration of management consoles to ensure device compliance and remediation.• Assist as technical resource in network and systems administration including, VMWare, Windows, Meraki, Cisco, Office365, ABM (DEP and VPP), Google (GAFE) and Active Directory.

Bakersfield, California, United States

• Maintain and diagnose Lightspeed Product Suite including (Spam Filter, E-mail Archive, MDM, Web Filter and Proxy).• Clearly document and communicate steps taken for customer resolution.• Utilize Salesforce to quickly identify widespread outages and work with team to decide on best plan of action for escalation/resolution.• Identify and document bugs in Products for QA/Development team to review.• Assisting Support Managers with high priority/escalated cases.• Performed over the phone installs of new hardware for both new and existing customers.

Information Technology

Education record