Alec Collom Email & Phone Number

Austin, Texas, United States

• Served as technical liaison for Regional Sales Director, partners and customers for pre/post sales support and development. Leveraging technical product knowledge to provide solutions on-site and remotely to prospects.
• Support Sales Director, re-sellers, prospects and customers with all technical aspects of RFP/RFQ, product demo's, network configurations, implementations and on-going customer success.
• Exceeded yearly sales goal in 2020.
• Support Sales and marketing activities by attending trade shows, conferences and other company events.
• Provide technical trainings with re-sellers, channel partners and customers.
• Interpret customer's technical requirements and needs - through discovery and scope and provide project tracking to ensure success.

• Build and maintain process for Procurement, Deployment, Administration, Automation, Performance-tuning and Recovery procedures for all corporate devices.
• Serve as Subject Matter Expert (SME) on network endpoint management, asset procurement, life-cycle tracking and administration of management consoles to ensure device compliance and remediation.
• Assist as technical resource in network and systems administration including, VMWare, Windows, Meraki, Cisco, Office365, ABM (DEP and VPP), Google (GAFE) and Active Directory.

Bakersfield, California, United States

• Maintain and diagnose Lightspeed Product Suite including (Spam Filter, E-mail Archive, MDM, Web Filter and Proxy).
• Clearly document and communicate steps taken for customer resolution.
• Utilize Salesforce to quickly identify widespread outages and work with team to decide on best plan of action for escalation/resolution.
• Identify and document bugs in Products for QA/Development team to review.
• Assisting Support Managers with high priority/escalated cases.
• Performed over the phone installs of new hardware for both new and existing customers.

Information Technology

Education record